NANCY KERUBO
CARE ASSISTANT/RECEPTIONIST
Kisii, Kisii District,nakuru
Summary
Dynamic medical receptionist with a proven track record at Priston Healthcare Limited, excelling in front desk operations and medical billing. Recognized for enhancing patient satisfaction through efficient scheduling and compassionate service. Proficient in EMR/EHR systems, demonstrating strong attention to detail and effective communication skills to support quality patient care.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
PRISTON HEALTHCARE LIMITED
11.2019 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained current and accurate medical records for patients.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintained strict confidentiality of patient records in compliance with company's regulations.
- Enhanced patient experience by maintaining clean, organized reception area.
Receptionst/Health Care Assistant
Crater Xray Clinic
09.2016 - 10.2019
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Reduced stress levels for patients and families by providing clear communication and timely updates on care plans.
- Participated in continuous education programs to stay updated on healthcare best practices and emerging trends.
- Supported integration of technology in care practices, enhancing accuracy of patient monitoring.
Care Assistant
NAKURU PROVISIONAL GEENERAL HOSPITAL
01.2012 - 06.2016
- Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
- Mitigated patient-care risks with regular equipment safety checks.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Administered medications under supervision of licensed healthcare providers, following established protocols for dosage accuracy and timing.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Recorded status and duties completed in logbooks for management.
- Improved patient care delivery by contributing to development of patient care plans.
Company Secretary
POAPAY DOT COM LTD
01.2009 - 06.2011
- Improved efficiency in filing statutory reports with regulatory bodies by implementing an organized system for tracking deadlines.
- Successfully maintained a positive relationship between the Board of Directors and Shareholders through transparent communication efforts.
- Enhanced corporate governance by implementing efficient board meeting procedures and documentation practices.
- Coordinated seamless annual general meetings by meticulously organizing logistical details, preparing necessary documentation, and communicating effectively with stakeholders.
- Safeguarded company interests by drafting clear, legally sound contracts and agreements for various business transactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Certificate - INFORMATION COMMUNICATION TECHNOLOGY
GUSII TECHNOLOGY
Kisii, Kisii District, Kenya 12.2025 - 12.2025
Skills
Front desk operations
Microsoft office
Medical office administration
Telephone etiquette
Medical billing
EMR / EHR
Attention to detail
Office management
Timeline
Certificate - INFORMATION COMMUNICATION TECHNOLOGY
GUSII TECHNOLOGY
12.2025 - 12.2025
Medical Receptionist
PRISTON HEALTHCARE LIMITED
11.2019 - Current
Receptionst/Health Care Assistant
Crater Xray Clinic
09.2016 - 10.2019
Care Assistant
NAKURU PROVISIONAL GEENERAL HOSPITAL
01.2012 - 06.2016
Company Secretary
POAPAY DOT COM LTD
01.2009 - 06.2011
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