Nancy Githaiga

ily operations of tea processing and production workflows to ensure efficient and effective utilization of resources.

• Coordinated inventory management to maintain optimal stock levels of all resources required.
• Trained new employees on factory procedures and policies.
• Developed strategies that increased employee morale, motivation, and engagement.
• Actively participated in recruitment by interviewing potential candidates.
• Implemented process improvements that enhanced production efficiency.
• Facilitated communication between departments and external stakeholders for seamless operations.
• Conducted regular reviews to verify adherence to legal, regulatory, and voluntary standards.
• Preparing reports on departmental progress for senior management review and presentation to board of directors.Managed team of 8 managers across various operational lines,fostering a collaborative and productive work environment.
• Preparing and managing unit's budget and monitoring implementation progress.
• Analyzed unit performance metrics, identifying trends and areas for improvement.
• Resolved complex customer service issues in a timely manner.
• Fostered strong relationships with stakeholders, including customers, staff, and suppliers.
• Developed and executed marketing strategies to increase unit visibility and increase revenue.
• Initiated social and economic diversification project that improved livelihoods of farmers.
• Initiated the first ever fairtrade secondary certification of avocado fruits to enable tea farmers aggregate their produce and access better markets.
• Amplified the voice of the farmer at local and national government as well as UK Market to solicit for trade support through the Chai Network.

• Oversaw daily production activities at the various tea factories.
• Monitored the daily operations of the production team, providing guidance and support as needed.
• Trained staff on best practices for tea processing and safety protocols.
• Coordinated team efforts to optimize workflow across production operations, enhancing overall efficiency.
• Implemented quality control measures to maintain product standards.
• Developed and implemented production schedules that facilitated on-time project completion and resource allocation.
• As the Quality Management representative i provided feedback to management meetings as well as internal and external auditors on changes that could affect process for timely action.
• Created SOPs and documented system, planning criteria and procedures.
• Inspected production, quality control and maintenance reports to detect and address production problems.
• Coordinated with other departments to ensure smooth flow of materials throughout the production process.
• Analyzed production processes to identify areas for improvement in efficiency and cost savings.
• Scheduled production staff work assignments, rotations and overtime.
• Maintained accurate records of production data such as labor costs, output, and quality control results.
• Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
• Developed performance metrics to track progress against established goals.
• Ensured that all safety policies and regulations were followed in accordance with company standards.
• Supervised maintenance activities for manufacturing machines and equipment.
• Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
• Resolved conflicts among personnel within the department when necessary.
• Supervised team of 2 managers and 5 supervisors along production process.
• Contributed to new plant startup and commissioning for entire new tea processing Factories at Nduti and Kuri Tea Factories.
• Initiated and led first-ever tea value addition project in KTDA Factory, collaborating with European Union, Fair Trade, and Marks and Spencer UK at Iriaini Tea Factory.