Personable and organized with natural ability to build rapport and foster strong relationships. Possesses foundational knowledge in customer service and sales, combined with excellent communication and problem-solving skills. Dedicated to creating positive client experiences and contributing to growth and success of team.
Hi, I’m
NANCY GATHONI KANYI
Nanyuki
Summary
Overview
7
years of professional experience
1
Certification
Work History
Equity Bank
Relationship officer. Credit
11.2022 - Current
Job overview
- Mobilizing deposits and growth of the loan book to grow the Bank’s portfolio through Building and maintaining relationships with new and existing clients while providing high level of expertise.
- Growing customer numbers/base by leading successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Managed a portfolio of high-value clients, ensuring their financial needs are met through tailored investment strategies.
- Ensure the Sector’s policies and procedures are adhered to.
- Identifying customer potential and credit worthiness and preparing credit proposals in compliance with the Bank’s credit and lending policy.
- Customer and Institutional appraisal ;Conducting comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Quality Customer Service as well as Maintaining strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
- Facilitating meetings and Financial Literacy trainings and mentorship to current clients as well as potential clients.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
IEBC
Voter registration clerk
10.2021 - 03.2022
Job overview
- Worked with IEBC registration where my key activities included verification of voters as well as registration of new voters within the constituency
- Completed registration paperwork, verifying accurate patient information.
- Answered voter's questions and inquiries regarding registration process and documentation.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Supported diverse voters populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
KNBS
Enumerator
08.2019 - 08.2019
Job overview
- I worked with KNBS during the 2019 census where my keys responsibilities where; Identifying boundaries for the Enumeration Areas (EAs), locating all structures and visiting every household to list all the usual members in the EA assigned to them before the enumeration exercise
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
Laikipia County Government
Accounts Attaché
04.2019 - 08.2019
Job overview
- Self-motivated, with a strong sense of personal responsibility as i worked in the county financing and development office.
- Worked effectively on bank reconciliations in fast-paced environments.
- Preparing monthly, quarterly and annual statements and reports
- Preparation of payment vouchers, Managing tax payments e. g for contractors, Cash book management system as well as Vote book overview.
- Organizing relevant documentation for internal audits to be conducted
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
IEBC
Data clerk
08.2017 - 08.2017
Job overview
- My keys responsibility was to ensure the good conduct of elections as in the polling station as per assigned by the Presiding Officers
- Managed sensitive customer information with care, ensuring strict compliance with company policies and legal regulations surrounding data privacy.
Education
ECOPNakuru, Nakuru District, Kenya
INSURANCE from CERTIFICATION
09-2024
University Overview
KASBEBNairobi, Nairobi Province, Kenya
CPA from FOUDATION AND INTERMEDIATE
12-2021
University Overview
Achieved a credit score.
I am still in school pursuing the last examination
St Paul’s university
Bachelor in commerce from Finance option
10.2020
University Overview
- Class representative for the BCom 2016/2017 class
- GPA: Second-class honor- upper division
Ndururumo High School
KENYA CETIFICATE OF SECORDARY EDUCATION (K.C.S.E)
11.2015
University Overview
- Chairperson of health club year 2012 to 2015
- Active member of red cross from 2011 to 2015
- Active and talented handball, football and basketball player
- GPA: B(Minus)
Skills
- Financial acumen
- Creativity and innovation
- Persuasion techniques
- Assertiveness
- Cross-cultural sensitivity
- Time management
- Business relationship cultivation
- Excellent communication
- Customer relationship management
- Team leadership
- Regulatory compliance
- Service support
- Financial services
References
References
- Dr Julius Kahuthia, St Paul’s University, +254720538669, jkahuthia@spu.ac.ke
- Gerald Muturi, Laikipia County Government Office, +254722841616
- Rev Robert Njogu, Senior Poster-Deliverance Church, +254721598720, njogurobert@gmail.com
Leadership Experience
Leadership Experience
- Chairperson of the health club, Ndururumo High School, 2013-2014
- Chairperson, PCEA Ngobit Parish, 2013-2015
Certification
- Elevating customer service moody's 2024
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Relationship officer. Credit
Equity Bank
11.2022 - Current
Voter registration clerk
IEBC
10.2021 - 03.2022
Enumerator
KNBS
08.2019 - 08.2019
Accounts Attaché
Laikipia County Government
04.2019 - 08.2019
Data clerk
IEBC
08.2017 - 08.2017
St Paul’s university
Bachelor in commerce from Finance option
Ndururumo High School
KENYA CETIFICATE OF SECORDARY EDUCATION (K.C.S.E)
- Elevating customer service moody's 2024
ECOP
INSURANCE from CERTIFICATION
KASBEB
CPA from FOUDATION AND INTERMEDIATE
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