Summary
Overview
Work History
Education
Skills
Timeline
Waitress
NANCY  CHELANGAT

NANCY CHELANGAT

Abu Dhabi

Summary

Dynamic hospitality professional with a proven track record at Royal Keita Catering, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective communication and attention to detail. Skilled in safe food handling and adept at multitasking in high-pressure environments, ensuring seamless service and operational efficiency.

Overview

9
9
years of professional experience

Work History

Waitress

Royal Keita Catering
07.2024 - Current
  • Assisted in training new staff on customer service protocols and menu knowledge.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Provided exceptional customer service by promptly addressing guest inquiries and requests.
  • Assisted in menu presentation and accurately communicated daily specials to enhance guest experience.
  • Collaborated with kitchen staff to facilitate timely food delivery and maintain quality standards.
  • Adapted quickly to high-pressure situations, ensuring smooth service during peak hours.
  • Delivered food and beverages promptly while ensuring order accuracy.
  • Provided exceptional customer service in fast-paced dining environment.

Cashier Helper

LEE Hotel Brooke
03.2017 - 2022
  • Assisted with cash register operations, ensuring accurate transactions and prompt service.
  • Supported inventory management by restocking shelves and organizing products efficiently.
  • Collaborated with team members to maintain cleanliness and organization in work areas.
  • Trained new staff on cash handling procedures and customer service best practices.
  • Resolved customer inquiries effectively, enhancing overall guest satisfaction.
  • Implemented process improvements for checkout efficiency, reducing wait times for guests.
  • Led training sessions to improve staff performance and adherence to operational standards.

Education

High School Diploma -

Bethel College
Kenya
11-2018

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Safe food handling
  • Decision-making
  • Hospitality service expertise

Timeline

Waitress

Royal Keita Catering
07.2024 - Current

Cashier Helper

LEE Hotel Brooke
03.2017 - 2022

High School Diploma -

Bethel College
NANCY CHELANGAT