Nancy Atieno Aoko
Montreal
Summary
Focused on exceeding customer satisfaction and sales goals Retail sales professional versed in placement and merchandising Customer service professional focused on exceeding expectations and building customer loyalty Integrity in all dealings with others and self confidence Values honesty and integrity, sincere, truthful and ethical in all dealings Evaluates detail to find solution: able to identify discrepancies and pinpoint causes to the issue Successful management experience and customer service Good operational and organizational skills
Overview
17
17
years of professional experience
Work History
Financial Services Representative
Gatestone
Montreal
04.2024 - Current
Supervisor
Cuisine Fraicheur Urbaine
Montreal
01.2023 - 01.2024
- Ensure smooth production and operation
- Ensure finished products are checked and delivered to the right clients
- Inspect that the items weigh the correct measurements
- Ensure items are properly labeled and stored correctly
- Print labels for production
- Ensure correct mixes are provided in time for production
- Check that expiry dates are correct on each product
- Train and coach colleagues
- Ensure cleanliness of the work area is up to standard
- Ensure policies and standards are followed during production
Manager Retail Operation
Atlantis the Palm
Dubai
01.2016 - 01.2020
- Ensuring achievement of daily revenue targets at all outlets
- Handling and resolving guest complaints and issues
- Answering inquiries about the hotel and its services through the telephone, email, or in-person
- Maintain a high level presence within the retail outlets
- Monitor sales of fast and slow moving items and provide feedback to the Director, Retail
- Submit weekly report to Director of Retail Operations on staff, stock and any other operational points of interest or concern
- Carry out daily requisition to ensure all outlets are fully stocked at all times
- Ensure that all outlets are correctly visually merchandised - all retail outlets displays must be changed once a week
- Prepare all colleagues schedules and ensure shifts must be covered
- Actively provide feedback into range selection and assortment (product mix) by location
- Give suggestions and input on development of new product lines
- Assist in developing and maintaining service standards within retail department
- Provide product training and customer service for retail team with weekly on the job training
- Mentoring / coaching and developing retail team - ensuring a team focus and monitoring progress toward business goals, particularly achievement of sales and cash margin
- Develop and install procedures and controls to promote effective communication and adequate information flow within the retail division and across the resort
- Work with human resources in recruiting of sales clerks, team leaders and assistant managers
- Ensure policies and procedures are followed
- Source for new retail tenants to rent retail spaces in the avenues
- Source for products and retail suppliers to provide merchandise
- In charge of managing thirteen outlets and across the resort and more than thirty team members
Assistant Manager, Retail
Atlantis the Palm
Dubai
01.2011 - 01.2015
- Ensuring achievement of daily revenue targets at all outlets
- Monitoring sales of fast and slow moving items provide feedback to the Director Retail
- Submitting weekly report to the Director of Retail Operations on Staff, stock and any other operational points of interest/ concerns
- Carry out daily requisitions to ensure all outlets are fully stocked at all times
- Ensuring that outlets are correctly visually merchandised - all retail outlets displays must be changed twice a month
- Attending monthly inventory and achieve a minimum variance at all outlets across the resort at each monthly stock take
- Prior to each month’s inventory ensuring all RTV (return to vendor) and Damages are processed and submitted to cost audit
- Sourcing new suppliers and providing feedback to the Director of Retail Operations
- Preparing reports, memos, letters, and other documents, using word processing, spreadsheet, database, and/or presentation software as requested by the Director Retail Operations
- Planning and raising the External Order for local and overseas supplier
Team Leader, Retail
Atlantis the Palm
Dubai
01.2010 - 01.2011
- Meeting revenue targets (sales)
- Assisting the Sales Manager Retail Operations with carrying out stock requests for the outlets and posting to system daily
- Ensuring the shop floor is furnished with high levels of stock on a daily basis
- Communicating low stocks to the Sales Manager Retail Operations
- Updating on stock levels of key selling items to the Sales Manager Retail Operations
- Liaising with housekeeping to ensure all outlets are presented in a clean and tidy manner on a daily basis
- Checking all retail outlet deliveries at the main warehouse at 8.30am daily
- Visiting all retail outlets, raising and submitting all internal requisitions by 11am on a daily basis
- Ensuring policies and procedures are understood and followed
- Leading retail team leaders and team for our own Legends of Atlantis retail format
- Providing feedback into range selection and assortment (product mix) by location for our own stores
- Ensuring processes are followed to minimize stock loss
Clerk, Retail
Atlantis the Palm
Dubai
01.2008 - 01.2010
- Providing feedback into range selection and assortment (product mix) by location for our own stores
- Delivering service standards as per the companies standards
- Meeting revenue targets (sales)
- Ensuring processes are followed to minimize stock loss
- Meeting measurable objectives for achievement of store sales
- Assisting Retail Management in the Office with the filing, raising Purchase Orders to supplier
Education
Certificate - First Aid and CPR
Heart & Stroke Canada
Certificate - hospitality and customer service
Paragon Hospitality Training College
Nairobi, KenyaCertificate - International Computer License
Institute of Advanced Technology
Nairobi, KenyaCertificate - Kenya Secondary Education
Oyugi Ogango Girls High School
KenyaSkills
- Sales Optimisation
- Team leadership and coaching
- Problem-solving and decision-making
- Integrity in Professional Conduct
- Exceptional Customer Support
Timeline
Financial Services Representative
Gatestone
04.2024 - Current
Supervisor
Cuisine Fraicheur Urbaine
01.2023 - 01.2024
Manager Retail Operation
Atlantis the Palm
01.2016 - 01.2020
Assistant Manager, Retail
Atlantis the Palm
01.2011 - 01.2015
Team Leader, Retail
Atlantis the Palm
01.2010 - 01.2011
Clerk, Retail
Atlantis the Palm
01.2008 - 01.2010
Certificate - First Aid and CPR
Heart & Stroke Canada
Certificate - hospitality and customer service
Paragon Hospitality Training College
Certificate - International Computer License
Institute of Advanced Technology
Certificate - Kenya Secondary Education
Oyugi Ogango Girls High School
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