Naima Pole
Nairobi
Summary
Results-driven Customer and Data Support Assistant with expertise in streamlining inventory processes and managing financial records using Sage Accounting and QuickBooks. Experienced in gender-responsive programming, digital data transition, and case management. Proven ability to coordinate multi-sectoral referral pathways and lead community outreach initiatives. Focused on enhancing operational efficiency and fostering community trust through impactful programmes.
Overview
5
5
years of professional experience
Work History
Customer & Data Support Assistant
Syokimau CommunityTimber & Hardware Limited
Nairobi
01.2025 - Current
- Deliver frontline customer support and sales service, assisting 30–50+ customers daily with product selection, order processing, and timely resolution of inquiries to maintain high service levels.
- Resolved customer complaints with practical solutions and follow-up, ensuring customer satisfaction and fostering repeat business.
- Managed invoicing, receipts, and order tracking to accelerate order-to-payment cycles and enhance cashflow visibility.
- Streamline inventory tracking and stock movement processes, coordinating replenishment to minimise stockouts and support operational continuity.
- Maintained and reconciled sales, inventory, and financial records using Sage Accounting and QuickBooks, ensuring accuracy for audit-ready reporting.
Gender Caseworker & Data Entry Intern
Shining Hope for Communities (SHOFCO)
Nairobi
07.2023 - 11.2023
- Managed end-to-end case documentation and monitoring by conducting psychosocial assessments, maintaining confidential case files, and coordinating follow-ups—contributing to a 40% improvement in case resolution timelines.
- Coordinated multi-sectoral survivor referral pathways with health providers, legal authorities, and community partners, ensuring timely access to medical, legal, and psychosocial services for survivors.
- Led the transition from manual to digital case documentation at the Soweto site: trained staff, digitized historical records, and implemented standardized data-entry workflows in CommCare, securely digitizing 200+ GBV case files and improving access for monitoring and evaluation.
- Enhanced gender-responsive programming and monitoring through integration of case management, community engagement, and digital documentation, improving service delivery in informal settlements.
- Facilitated community awareness and youth empowerment sessions in schools and ROC clubs, resulting in a 30% increase in GBV reporting and heightened awareness of survivor support services.
Community Outreach & Fundraising Volunteer
Al-Khair Foundation
Nairobi
02.2023 - 05.2023
- Led community outreach and fundraising for a youth-led humanitarian campaign supporting vulnerable families during Ramadhan.
- Coordinated resource mobilization and logistics to collect, organize, and distribute aid packages to 500+ families across targeted communities.
- Organised school-based outreach and fundraising drives themed 'Small Hands, Big Hearts,' engaging students and administrators to rally support for vulnerable families.
- Led and mentored youth volunteers in campaign planning and community engagement, strengthening partnerships with schools and community leaders.
- Documented campaign outcomes and beneficiary impact, showcasing program effectiveness and fostering community trust.
Youth Mentor/Big Sister
Centre for the Study of Adolescence (CSA)
Nairobi
10.2021 - 03.2022
- Facilitated interactive mentorship and life-skills workshops for 200+ adolescent girls, strengthening knowledge of reproductive health, gender equality, and personal development.
- Delivered youth empowerment and sexual and reproductive health education through targeted mentorship, workshops, and community outreach.
- Conducted needs assessments and coordinated referrals to youth-friendly healthcare providers, improving access to essential reproductive health services for adolescents.
- Monitored and documented program effectiveness by recording participation data, session outcomes, and community feedback, informing evaluation of programmes benefiting 260,000+ girls nationally.
Education
Bachelor of Arts - Gender and Development Studies
Kenyatta University
Nairobi, Kenya12-2024
Policy Making and Design - Research
African Economic Scholars Program (AESP)
Nairobi, Kenya08-2025
Skills
- Data management
- Data transition
- Customer support
- Data management
- Order processing
- Customer engagement
- Gender initiatives
Languages
French
English
Swahili
Timeline
Customer & Data Support Assistant
Syokimau CommunityTimber & Hardware Limited
01.2025 - Current
Gender Caseworker & Data Entry Intern
Shining Hope for Communities (SHOFCO)
07.2023 - 11.2023
Community Outreach & Fundraising Volunteer
Al-Khair Foundation
02.2023 - 05.2023
Youth Mentor/Big Sister
Centre for the Study of Adolescence (CSA)
10.2021 - 03.2022
Bachelor of Arts - Gender and Development Studies
Kenyatta University
Policy Making and Design - Research
African Economic Scholars Program (AESP)
Training
Policy Making and Design, African Economic Scholars Program (AESP), 2025-06-01, 2025-08-01
Websites, Portfolios and Profiles
https://www.linkedin.com/in/naima-pole-0a917b132
Training
Policy Making and Design, African Economic Scholars Program (AESP), 2025-06-01, 2025-08-01