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Nadia Noordin
Operations Manager
Malindi
Summary
A results-driven and highly energetic Sales Operations Manager with a strong expertise in computer and information systems. Possesses understanding of CRM systems and data analysis, combined with proficiency in project management and strategic planning. Demonstrates a unique blend of technical acumen and leadership abilities to drive operational efficiency, streamline sales processes, and enhance overall team performance. Possesses exceptional problem-solving abilities, a keen attention to detail, and a passion for continuous improvement. Known for delivering high-impact results through a data-driven approach and seamless integration of technology into sales operations.
Overview
12
12
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Sales Operations Manager
Raghib Store Ltd
Malindi, Kilifi District
01.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Contributed to a 90% increase in revenue in 1 year by streamlining sales processes and optimizing workflows.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
- Played an integral role in launching new products successfully into the market through targeted sales efforts and promotional activities.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Led the optimization of CRM processes, resulting in 80% improvement in data accuracy and sales rep productivity.
Procurement Officer
Raghib Store Ltd
Malindi
01.2018 - 01.2020
- Developed and strengthened supplier relationships.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Achieved cost savings by conducting thorough market research before initiating the purchasing process.
- Ensured 100% of supplier contracts were fully compliant with terms and conditions, reducing risk and improving reliability.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
Payroll Officer
Raghib Store Ltd
Malindi, Kilifi District
01.2017 - 01.2018
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed garnishments, deductions, and other adjustments to ensure accurate payroll calculations and compliance with legal requirements.
- Managed payroll data entry and processing for 150 employees to comply with predetermined company guidelines.
- Resolved complex payroll issues promptly, maintaining a high level of employee satisfaction.
Sales Executive
Raghib Store Ltd
Malindi
12.2014 - 09.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Sales Manager
Raghib Store Ltd
Malindi
01.2013 - 01.2014
- Effectively utilized knowledge of inventory control and management
- Checked prices and promotional rates for customers
- Brought forth a service-oriented attitude dedicated to the customer experience
- Helped to increase customer retention by striving to create wonderful customer experiences
Education
Master of Business Administration - Strategic Management
Jomo Kenyatta University of Agriculture And Technology
Mombasa Campus 01.2015 - 11.2017
Bachelor of Commerce - Finance
Kenyatta University
Mombasa 09.2011 - 09.2014
Kenya Certificate of Secondary Education - undefined
The Loreto High School
Limuru, Nairobi 01.2007 - 12.2010
Kenya Certificate of Primary Education -
Burhani Academy
Malindi, 14 01.1998 - 12.2006
Skills
Sales leadership
Collaborative mindset
Pricing strategy
Operations management
Problem-solving
Strategic planning
Customer relationship management (CRM)
Sales training
Software
Sage
Microsoft Office
CRM
Interests
Graphic design
Interior design
Event planning & decor
Social media content creation
Photography
Hobbies
Card making, team building, event planning, event setup, driving, traveling, listening to music, volunteering, photography, cooking, swimming, card and board games.
Timeline
Sales Operations Manager
Raghib Store Ltd
01.2020 - Current
Procurement Officer
Raghib Store Ltd
01.2018 - 01.2020
Payroll Officer
Raghib Store Ltd
01.2017 - 01.2018
Master of Business Administration - Strategic Management
Jomo Kenyatta University of Agriculture And Technology
01.2015 - 11.2017
Sales Executive
Raghib Store Ltd
12.2014 - 09.2015
Sales Manager
Raghib Store Ltd
01.2013 - 01.2014
Bachelor of Commerce - Finance
Kenyatta University
09.2011 - 09.2014
Kenya Certificate of Secondary Education - undefined
The Loreto High School
01.2007 - 12.2010
Kenya Certificate of Primary Education -
Burhani Academy
01.1998 - 12.2006
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