Mary Muasya
Nakuru, Nakuru District
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Till Operator
Gilani's Supermarket
10.2016 - 05.2017
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Reduced wait times for customers by quickly processing payments and issuing receipts.
- Used POS system to enter orders, process payments and issue receipts.
Till Operator
Gilanis Supermarket
09.2015 - 12.2015
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Till Operator
Gilanis Supermarket
09.2014 - 12.2014
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Reduced wait times for customers by quickly processing payments and issuing receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Till Operator
Gilanis Supermarket
09.2013 - 12.2013
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
Till Operator
Gilanis Supermarket
05.2012 - 12.2012
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
Accounts Receivable Clerk
Gilanis Supermarket
06.2017 - 03.2021
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
Operations Assistant
Gilanis Supermarket
04.2021 - 09.2022
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Operations Assistant
Gilanis Distributors Ltd
10.2022 - 04.2024
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Assisted operations manager with planning of routine operations and special projects.
Purchasing Clerk
Gilanis Distributors Ltd
06.2024 - Current
- Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
- Improved supplier relations by negotiating contracts and maintaining professional communication.
- Monitored inventory levels to prevent stockouts, ensuring timely replenishment of critical items.
- Arranged movement of products from one company location to another.
- Managed large product inventories and placed orders when product levels were running low.
- Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
- Ensured accuracy of purchase orders, minimizing errors and delays in deliveries.
- Verified accuracy of bills of lading, contracts and purchase requests.
- Collaborated with department heads to determine appropriate budgets for necessary purchases.
- Coordinated with warehouse personnel to ensure proper receipt and storage of delivered goods upon arrival at the facility.
- Managed invoice discrepancies by effectively communicating with vendors to resolve issues in a timely manner.
- Implemented policies to reduce cost and eliminate waste.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
Education
Bachelor Of Science (Mathematics) -
The Technical University of Kenya
Nairobi, Nairobi Province, Kenya 01.2013 - 2016.05
Kenya Certificate Of Secondary Education (K.C.S.E) -
Anestar Precious Girl Secondary School
Nakuru, Nakuru District, Kenya 01.2007 - 2011.04
Skills
Teamwork: Enjoy working in both team environments and independently
Personal Information
- ID Number: 29416146
- Date of Birth: 10/20/1992
- Gender: Female
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
References
- MR CHEGE, Principal, Anestar Precious Girls Secondary School, P.O BOX 14080, Nakuru
- SAMUEL MACHARIA NDERITU, Corp superintendent, ST John Ambulance Nakuru North, PO BOX 10221, Nakuru, 0720495647, 0721465738
- Mrs.CAROLYNE KARIMI KARIUKI, Retail supervisor, Gilani’s Supermarket Ltd, Nakuru, 0721522191
- MS.DORCAS KANJA,Administrator-Gilanis Supermarket ltd,Nakuru,0723093415
- MR PARTH PATEL,Pricing manager,Gilanis Distributors ltd,Nakuru,0739244908
Training
- Gilgil Anti-Stock Theft unit: Gender based violence
- Strategic management and leadership
- HIV positive living and Literacy Treatment
Hobbies
Travelling
Cooking
Socializing and networking
Timeline
Purchasing Clerk
Gilanis Distributors Ltd
06.2024 - Current
Operations Assistant
Gilanis Distributors Ltd
10.2022 - 04.2024
Operations Assistant
Gilanis Supermarket
04.2021 - 09.2022
Accounts Receivable Clerk
Gilanis Supermarket
06.2017 - 03.2021
Till Operator
Gilani's Supermarket
10.2016 - 05.2017
Till Operator
Gilanis Supermarket
09.2015 - 12.2015
Till Operator
Gilanis Supermarket
09.2014 - 12.2014
Till Operator
Gilanis Supermarket
09.2013 - 12.2013
Bachelor Of Science (Mathematics) -
The Technical University of Kenya
01.2013 - 2016.05
Till Operator
Gilanis Supermarket
05.2012 - 12.2012
Kenya Certificate Of Secondary Education (K.C.S.E) -
Anestar Precious Girl Secondary School
01.2007 - 2011.04
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