Watching wildlife documentaries
Mwanakombo Mohamed Sarai
Business Solutions Executive| Sales & Customer Service Expert.
Summary
A results driven professional with 8+ years of experience in banking, sales, and business development. Proven track record of exceeding targets, managing client portfolios, and driving business growth. Skilled in customer service, relationship management and system administration. Seeking a challenging role to leverage my expertise and contribute to organizational success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Business Sales Executive
Nation Media Group
01.2021 - 06.2022
- Conducted market analysis to identify new business opportunities, resulting in a significant increase in client portfolio.
- Managed a portfolio of 30+ corporate clients, ensuring 95% client retention through tailored business solutions.
- Advised senior decision-makers on industry trends.
- Collected debts by invoicing and following up on statements
- Client account management and making courtesy calls
- Guaranteed quality control by managing client complaints and managing deadline.
Sales and Service Advisor
Co-operative Bank of Kenya
04.2013 - 12.2018
- Achieved 120% of sales targets by promoting bank products to new and existing customers.
- Managed cash handling and ATM operations, ensuring 100% accuracy and compliance with banking regulations.
- Effectively managed corporate clients accounts.
- Served and experienced on matters accounts opening and customer service.
Education
Bachelor of Commerce - Business Information Systems
University of Nairobi
Nairobi, Nairobi Province, Kenya12-2012
Skills
- Technical Skills: Microsoft office, CRM systems, file management, basic computer maintenance
- Administrative Skills: Calendar management, email correspondence, docments management, scheduling
- Banking Skills: account management, fraud risk assessment, foreign exchange, compliance, cash management
- Negotiation
- Interpersonal Skills
- Effective Communication
Field Of Interest
Customer Service
Data Management
Interests
Reading novels
Cooking
Additional Information
Reference
Fatma Shee
Service Manager
Co-operative Bank of Kenya
+254 722611065
Juma Jeki
Doctor
Kenya Ports Authority
jjeki599@gmail.com
+254 722652233
Mohamed Mwasene
Trainer
Office of the president
mohamedmgogo73@gmail.com
+254 728038782
Timeline
Business Sales Executive
Nation Media Group
01.2021 - 06.2022
Sales and Service Advisor
Co-operative Bank of Kenya
04.2013 - 12.2018
Bachelor of Commerce - Business Information Systems
University of Nairobi
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