Mwanahamisi Bakari
Waitress
Deira
Summary
Experienced and dedicated waitress with a strong focus on customer satisfaction. One year of experience in fast-paced restaurants, cafes, and bars has honed my skills in providing excellent service and efficiently handling orders. My passion lies in creating a welcoming dining experience for customers while upholding high standards of cleanliness and teamwork.
Overview
2
2
years of professional experience
2020
2020
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Waitress
Quiver Lounge and Resturant
12.2022 - 06.2023
- Provided recommendations on menu items and specials to enhance customer experience
- Assisted with opening and closing duties, including setting up tables and cleaning
- Handled high-volume service periods with efficiency and professionalism
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Checked guests' identification before serving alcoholic beverages.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
kilimanjaro
01.2021 - 08.2022
- Greeted and seated customers, ensuring a warm and friendly dining experience
- Took accurate food and drink orders, relaying them to the kitchen efficiently
- Served meals promptly while addressing customer requests and concerns
- Managed cash and credit card transactions using POS systems
- Maintained cleanliness and organization in the dining area
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Diploma -
zetech university
Skills
Excellent customer service and communication
Order taking and POS system proficiency
Food and beverage knowledge
Multitasking in high-pressure environments
Cash handling and billing
Teamwork and adaptability
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
First Aid
Verbal and written communication
Certification
Food & Beverage Service Training, 2019
Timeline
Waitress
Quiver Lounge and Resturant
12.2022 - 06.2023
Waitress
kilimanjaro
01.2021 - 08.2022
Diploma -
zetech university