MWALAVU MUENDO
Thika
Summary
Aspiring actuarial professional with a strong academic background in actuarial science, statistical analysis, financial modelling, and risk assessment. Experienced in insurance operations and customer advisory through practical exposure at Britam Insurance Company. Passionate about applying quantitative and analytical skills to support underwriting, pricing, reserving, enterprise risk management, and financial reporting within the insurance industry. Demonstrates strong problem solving abilities, data driven decision-making, and a keen interest in General Insurance actuarial work, reinsurance, capital management, and IFRS 17 implementation. Committed to continuous professional development and pursuing actuarial certification while contributing to organizational growth and sound risk management practices.
Overview
2
2
years of professional experience
Work History
Industrial Attachment - Sales & Insurance Operations
Britam Insurance Company
Nairobi
10.2024 - 12.2024
- Supported insurance advisory services by assisting clients in identifying suitable insurance products aligned to their financial goals and risk profiles.
- Developed an understanding of underwriting principles, insurance products, and policy administration processes.
- Assisted in analyzing client needs and recommending appropriate insurance cover solutions.
- Built and maintained strong client relationships through effective communication and customer service.
- Gained exposure to insurance business operations, risk evaluation, and financial protection strategies.
- Collaborated with team members to support customer retention and business growth initiatives.
Customer Attendant & Business Operations Support
Muniour Cosmetics Limited
Nairobi
10.2025 - Current
- Supervise daily customer service and sales operations while maintaining high customer satisfaction standards.
- Analyze sales trends and customer purchasing patterns to support operational and business growth decisions.
- Manage customer engagement initiatives and social media communication strategies.
- Prepare sales reports and support business performance monitoring.
- Strengthened organizational, communication, and analytical skills through operational management responsibilities.
Education
Bachelor of Science - Actuarial Science
Mount Kenya University
01.2025
Kenya Certificate of Secondary Education - undefined
Makindu Boys Secondary School
01.2021
Kenya Certificate of Primary Education - undefined
Kyambusya Primary School
01.2016
Skills
- Statistical Analysis
- Financial Mathematics
- Risk Assessment
- Risk Management
- Insurance Pricing Concepts
- Claims & Expense Analysis
- Data Analysis
- Data Interpretation
- Underwriting Support
- Microsoft Excel
- Data Visualization
- Actuarial Software Proficiency
- Analytical Thinking
- Communication Skills
- Presentation Skills
- Problem Solving
- Attention to Detail
- Team Collaboration
- Adaptability
- Time Management
- Leadership Potential
- Customer Relationship Management
- Report Preparation
- Organizational Skills
Languages
English
Kiswahili
Core Competencies
Statistical Analysis, Financial Mathematics, Risk Assessment & Risk Management, Insurance Pricing Concepts, Claims & Expense Analysis, Data Analysis & Interpretation, Underwriting Support, Microsoft Excel & Data Visualization, Actuarial and Analytical Software Proficiency, Analytical Thinking, Communication & Presentation Skills, Problem Solving, Attention to Detail, Team Collaboration, Adaptability & Time Management, Leadership Potential, Customer Relationship Management, Report Preparation, Organizational Skills
Professional Interests
- General Insurance Actuarial Work
- Enterprise Risk Management
- Reinsurance & Capital Management
- IFRS 17 Reporting
- Financial Modelling
- Insurance Analytics
- Asset Liability Management (ALM)
- Data Science in Insurance
References
Available upon request.
Timeline
Customer Attendant & Business Operations Support
Muniour Cosmetics Limited
10.2025 - Current
Industrial Attachment - Sales & Insurance Operations
Britam Insurance Company
10.2024 - 12.2024
Bachelor of Science - Actuarial Science
Mount Kenya University
Kenya Certificate of Secondary Education - undefined
Makindu Boys Secondary School
Kenya Certificate of Primary Education - undefined
Kyambusya Primary School