Mutua Nzomo
Kitui
Summary
Versatile and dedicated professional with a strong background in education, freelancing, customer service, and academic research. Experienced in teaching, microfinance, digital services, and corporate operations. Skilled communicator passionate about growth, learning, and excellence. Proficient in project management, client support, and delivering high-quality work in dynamic environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Loan Officer
Jirani Loan Company
01.2025 - Current
- Assessed and processed loan applications for individual and small business clients.
- Guided clients through repayment terms and financial literacy basics.
- Monitored repayment schedules and resolved issues with delinquencies.
- Ensured accurate documentation and compliance with company policies.
- Maintained client relationships through clear and ethical communication.
Freelance Transcriptionist and Researcher
Griders
Kakamega
06.2022 - Current
- Transcribed diverse audio and video content for academic and professional use.
- Maintained high accuracy and formatting standards.
- Managed multiple projects under tight deadlines.
- Edited transcripts for clarity, consistency, and readability.
- Ensured client confidentiality and content integrity.
- Remote
- Maintained up-to-date knowledge of transcription guidelines and best practices.
- Reviewed dictated reports for grammar, clarity, consistency, completeness, accuracy of data entry into electronic health record systems.
- Edited and proofread transcribed documents to ensure accuracy and completeness.
- Developed and adhered to exacting transcription quality assurance standards and metrics.
Founder & CEO
Ashfra Freelancing Company
Nairobi
01.2022 - Current
- Launched and managed a freelance platform offering academic writing and tutoring services.
- Supervised a team of writers and editors to ensure timely, high-quality project delivery.
- Handled client acquisition, project assignments, and quality control.
- Oversaw daily operations, marketing, and service development.
- Built a strong portfolio of returning clients through consistent results.
- Remote
- Developed and implemented a comprehensive business plan to launch the company.
- Provided leadership support during times of organizational change or uncertainty.
- Organized events such as webinars, conferences, trade shows or other promotional activities.
- Conducted regular reviews of existing processes to identify areas of improvement.
- Evaluated new technologies for potential application in the organization's processes.
- Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
- Established policies and procedures for efficient workflow management.
- Monitored performance metrics to ensure quality standards were maintained.
- Managed day-to-day activities across multiple departments within the organization.
- Managed company finances, including budgeting, forecasting, and financial reporting to stakeholders.
- Fostered a positive company culture that encourages teamwork, innovation, and excellence.
Academic Writer, Research & Freelancer
Ashfra freelancing company, Griders
Kakamega, Nairobi
01.2022 - Current
- Researched topics related to higher education and created annotated bibliographies.
- Reviewed published literature within a given subject area for relevance.
- Formulated questions for surveys used to collect data relevant to research projects.
- Provided feedback on structure, grammar, and content of student work.
- Followed academic writing standards including APA, MLA, and Chicago styles.
- Provided editing and proofreading services.
- Built strong client relationships through consistent, high-quality work.
- Remote
- Edited and proofread student essays, dissertations, and theses.
- Collaborated with professors to develop course syllabi and reading materials.
- Prepared PowerPoint presentations summarizing research results for conferences.
- Conducted interviews with experts in the field to gain insights into specific topics.
- Created lesson plans for college classes based on current research findings.
Customer Support & Sales Assistant
Jirani Gas & Electronics Company
01.2022 - 01.2025
- Provided product guidance and support to walk-in and remote customers.
- Handled inventory tracking, sales processing, and order fulfillment.
- Managed delivery coordination and customer satisfaction follow-ups.
- Assisted in marketing campaigns and product promotions.
- Trained junior staff on store operations and procedures.
Temporary Staff
British American Tobacco (BAT)
01.2023 - 01.2024
- Supported logistics and document handling during short-term assignments.
- Assisted in market research and data entry.
- Participated in compliance checks and audit preparation.
- Helped enforce safety protocols during field activities.
- Provided administrative assistance to various departments.
Online Tutor
Remote
Kakamega
01.2021 - 07.2022
- Assessed student learning levels by administering tests, quizzes, and other assessments.
- Advised parents on strategies for helping their children improve academically.
- Created and maintained an up-to-date database of student information and progress reports.
- Maintained detailed records of all tutoring sessions, including attendance logs and student performance data.
- Instructed students on proper use of technology during tutoring sessions.
- Assisted students in developing study skills such as note taking and test preparation techniques.
Teacher – History and Religious Studies
Awasi Girls Secondary School
AWASI
05.2021 - 12.2021
- Taught History and Religious Studies to high school students in an in-person classroom setting.
- Prepared engaging, curriculum-aligned lesson plans.
- Supported students in exam preparation and academic progress.
- Promoted critical thinking and ethical reflection in class discussions.
- Maintained a positive and inclusive learning environment.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem solving strategies among students.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Maintained a safe and orderly learning environment for all students.
Education
Bachelor of Education - Arts, IT
Maseno University
Maseno12-2024
Kenya Certificate of Secondary Educaton - Secondary Education
St. Luke’s Yatta Boys Secondary School
KITUI, Kitui Rural Constituency11-2017
Kenya Certificate of Primary Educaton - Primary Education
Kwa Vonza Primary School
KITUI, KWA-VONZA12-2011
Skills
- Teaching & Lesson Development (History, Religious Studies, English)
- Academic Writing & Research
- Project & Team Management
- Customer Service & Sales
- Online Tutoring & Remote Learning Tools
- Transcription & Document Editing
- Computer Skills: Word, PowerPoint
- Platforms: Zoom, Skype, Google Workspace, Microsoft Office
- Time Management & Organizational Skills
- Lesson planning
- Curriculum development
- Research skills
- Portfolio management
- Excellent time management
- Underwriting support
- Financial counseling
- Bottom line loanmaster loan servicing
- Document analysis
- Financial history documentation
- Cash handling expert
- Excellent communicator
Languages
English (Fluent), Kiswahili (Fluent), French (Intermediate)
Timeline
Loan Officer
Jirani Loan Company
01.2025 - Current
Temporary Staff
British American Tobacco (BAT)
01.2023 - 01.2024
Freelance Transcriptionist and Researcher
Griders
06.2022 - Current
Founder & CEO
Ashfra Freelancing Company
01.2022 - Current
Academic Writer, Research & Freelancer
Ashfra freelancing company, Griders
01.2022 - Current
Customer Support & Sales Assistant
Jirani Gas & Electronics Company
01.2022 - 01.2025
Teacher – History and Religious Studies
Awasi Girls Secondary School
05.2021 - 12.2021
Online Tutor
Remote
01.2021 - 07.2022
Bachelor of Education - Arts, IT
Maseno University
Kenya Certificate of Secondary Educaton - Secondary Education
St. Luke’s Yatta Boys Secondary School
Kenya Certificate of Primary Educaton - Primary Education
Kwa Vonza Primary School
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