MUTINDA MULE
Nairobi, Nairobi County
Summary
My objective is to work in a fast growing institution in order to exercise my academic knowledge and experience, a challenge that I will embrace as a prime factor that will enable me improve my skills as well as my confidence and creativity. I am a successful management professional accomplished in running profitable operations through optimum stock, personnel and business management. I leverages industry knowledge to identify and capitalise on opportunities to drive growth. I am also knowledgeable about best practices and requirements for retail management, territorial management, business developement, operations and accounatancy to the satisfaction of my employer and clientel.
Overview
15
15
years of professional experience
Work History
Sales Lead
Lake Oil Group
10.2022 - 02.2023
- Participate in the definition and implementation of the retail sales strategy.
- monitor the performance of retail network to define retail objectives.
- Closely monitored team performance, identifying improvements and managing change.
- Managed big-sized retail teams, managing work schedules, employee queries, regulations and complaints.
- Matched traffic volumes by preparing work schedules for staff according to peak periods and holidays.
- Designed innovative marketing and sales promotions to increase foot traffic, profits and customer loyalty.
- Conducted competitor research to identify opportunities and determine potential threats.
- Resolved complaints on products, company issues and customer service to keep business operational.
- Managed retail network of 124 stores with a $ 50 Million turning over per annum.
- Created positive working environments by offering support and guidance to staff.
- Planned and implemented strategies for negotiating supply contracts and sourcing products and offerings from authorised suppliers.
- Installed security and monitoring systems to observe shopping activities and prevent theft.
- Inspected equipment, shopping floors and store rooms for damages or faults and scheduled maintenance activities after peak periods.
- Initiated cost-control measures and sourced cost-effective products from suppliers, minimising expenditure and growing revenue.
- Followed health and safety legislation in storing and displaying merchandise, keeping dangerous and age-restricted products in controlled areas for compliance.
- Interacted with customers to develop rapport, determine shopping needs and upsell or cross-sell items and resolve complaints.
- Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues.
- Generated financial documents for requisitioned products and kept records of costs incurred, estimated selling prices and projected revenue for expense tracking and planning purposes.
- Devised schedules for promotional activities centred on holiday sales and other cycles, capitalising on interest to drive revenue growth.
- Supervised product pricing and labelling activities, adjusting prices to reflect promotions and clearing slow-moving stock.
- Kept and reviewed business records and implemented plans to address merchandising, customer acquisition and retention shortcomings.
- Attended events to promote products and used community-related projects to raise awareness of business offerings.
- Collated sales data, analysed transaction reports and forecasted revenue to plan marketing and growth-related activities.
Sales Supervisor
MOGAS KENYA
12.2020 - 06.2021
- Controlled stations/stores budget, ensuring minimum expenses to achieve maximum turnover.
- Held daily meetings with retail staff to discuss priorities, delegate tasks, communicate promotions and assign workload on each region representatives.
- Created promotions, deals and sales based on trends and money-making opportunities.
- Managed staff hiring, from interviewing shortlisted candidates to selecting talent and onboarding of the sales teams i.e service attendants, station managers & territorial managers.
- Continuously inspired teams to exceed expectations and work to high-quality standards by implementing incentives and demonstrating passion.
- Conducted regular revenue and sales analysis, developing and presenting reports for head office review.
- Ensured employees achieved maximum performance by monitoring operations and guiding staff to achieve success.
- Conducted market research to keep up-to-date with industry trends, competitor activity and customer initiatives.
- Improved store performance and profits by providing motivational and supportive environment, helping sales teams to exceed KPIs and targets.
- Managed and motivated team of over 60 retail sales staff to create positive and productive working environment.
- Responded promptly to customer feedback and team performance to maintain high customer service standards.
- Generated reports on sales and profit KPIs, analysed data and presented to senior management.
- Analysed staff performance and delivered regular staff training courses to maintain high standards of customer service throughout store.
- Monitored staff performance, meeting regularly to communicate constructive feedback.
- Built strong relationships with customers throughout researching, planning and purchasing journey to increase customer satisfaction.
- Developed and implemented policies to create exceptional health and safety standards.
- Kept stations hygienic and safe for customers by directing staff to clean shop floor, lube cabinet shelves and products regularly.
- Prepared working schedules for staff based on contracted hours, company budgets and peak hours.
TERRITORY MANAGER
KenolKobil Limited, Nyanza
02.2016 - 12.2020
- Ensure improved forecourt service through continuous training of service station.
- Facilitate target achievement and order supplies on a timely basis to achieve targets.
- Ensure maximization of sales incentives against the station's target
- Closely monitor stations stock movement and all logistics involved and prevent dry-outs
- Monitor competitor activities and prices
- Reduce number of stations performing below 50M3 do not exceed 1 in the region.
TERRITORY MANAGER
Nakuru, Kenya
08.2015 - 02.2016
- Ensures beneficial Dealer changes by; locating, interviewing and recommending prospective candidates, co-ordinates licence applications and assists and supervises actual changeover and carries out necessary training
- Constantly reviews new business activities and opportunities including expansion of projects in line with current company strategy by; Assists in compiling data for analysis of any new business and commercial customer studies as support data for new business
- Initiates proposals and stays informed of changes in service station operation and is up to date on competitive customer acquisition strategy
- Keeps record of potential business opportunities
- Attends to other functions not covered above by: co-ordinating supplies, liasing maintenance jobs, attends Resale/Commercial meetings, courses, undertakes other duties as assigned by Resale/Commercial Manager
- Principles of service station configurations, administration ability, report writing, conducting meetings/training clinics and Public and Government Relations
- To enthuse Dealers to carry out pre-determined activities to the overall benefit of Dealers and the company and to service commercial accounts to ensure good relations are maintained.
Sales Representative
Adventek Agencies
11.2014 - 08.2015
- To maintain and develop profitable sales within the allotted territory in accordance with pre-determined marketing policies in both the Resale and
- Commercial functions
- Ensures sales of all company products, services, policies and benefits by responsible presentation, adherence to company standards and graphics
- Organise customer training, prompt handling of queries and complaints, conducting regular dealer or commercial customers meetings, utilising available advertising/product data sheets, making regular competitor calls, enlisting staff specialist assistance, formulating beneficial marketing programs by account and issuing selling aids to Resale customers - stationery or give-aways by account
- Organises or gives support to programs for commercial customers
- Keeps record of potential accounts and terms of supply Agreements and keeps posted on individual customers profitability
- Ensures overall efficient territory management by promptly attending to all correspondence, queries and reports
- Plans work load to achieve maximum efficiency, maintains all company documentation current
- Prepares territory's marketing objectives for inclusion in company's objectives, analyses sales records and prepares Asset Verification Forms for signatures by Dealers/
- Commercial customers, controls issue, replacement and maintenance of company owned equipment
- Initiates proposals for marketing projects for company's approval
- Prepares reports of call at each Resale customer location
- Keeps informed of Licence Fees and Commercial Agreements terms and duration
- Controls overall credit position in accordance with the plan for the Area by customer
- Makes regular collection calls, co-ordinates with operations on supplies, prepares delinquent reports, account reconciliation's, analysis of statements of accounts, commercial customers profitability analysis, completion of TAR reports and makes recommendations on credit limit revisions.
Administrative Assistant
Kilifi, Safaricom Limited
02.2014 - 11.2014
Customer Care Representative
Diani
10.2013 - 02.2014
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
- Page 4 of 7
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Jr. Internal Auditor
Kenya School of Monetary Studies
04.2012 - 11.2012
- Nairobi off Thika Supper Highway
- Participate in opening meetings with client to explain the scope and objectives of the audit engagement to client and provide an overview of all steps in the audit process
- Develop a thorough understanding of business processes in scope for assigned audits and document the processes in flowcharts and/or process narratives
- Identify and document inherent risks and controls within the business processes
- Develop a risk based test plan by selecting appropriate audit approach, test procedures and sampling criteria based on professional judgment and departmentally defined internal audit
- Evaluate the adequacy of process design and the effectiveness of controls in meeting business and control objectives
- Identify and document control and process weaknesses and provide evidential support for findings
- Propose practical and value added recommendations to address control weaknesses and/or process inefficiencies
- Participate in closing meetings with client at the end of fieldwork, providing clear explanations for identified issues
- Assist in the preparation of a concise and informative audit report to effectively communicate the findings and recommendations to the branch/department and senior management.
Labaratory systems supervisor
University of Nairobi
04.2011 - 05.2012
- Provide support and problem resolution for installed software
- Assists clients with computers, basic software, accounts, network shares and lab equipment
- Creates instructional materials for faculty and students for the purpose of training
- Develops procedures and maintains the procedure manual for staff
- Page 5 of 7
- Provides information and instructions to students, faculty, staff and external groups regarding computer facilities and services in the college
- Provides training sessions, orientation presentations and classroom talks regarding available computer services as requested
- Coordinates with other departments to provide special-needs students the specific equipment, hardware, and software they require to do their work
- Schedule technical support when required for exams, extra classes or external groups scheduled outside regular hours
- Provides access to additional equipment, such as external floppy drives,laptops and projectors
- Creates/ provides instructional material for technological resources for the web, for publishing, and for posting in the lab
- Coordinates with clients and team members to identify needs for software, software licenses or hardware requirements and student access to computer labs.
Volunteer Coodinator
Global xperience
03.2008 - 02.2009
- Liaising with departments within their own organisation or with organisations for which they are recruiting volunteers (e.g
- Schools, Hospitals and Sports
- Clubs) to understand how they work, develop partnerships and assess their volunteering needs;
- Generating appropriate volunteering opportunities and role descriptions based on the needs of the organisation;
- Raising staff awareness of the role and the function of volunteers;
- Ensuring there is appropriate support and training for volunteers;
- Promoting volunteering (internally and externally) through recruitment and publicity strategies and campaigns;
- Offering advice and information to volunteers and external organisations through face-to-face, telephone and email contact;
- Managing budgets and resources, including the reimbursement of expenses;
- Working with multiple agencies across different sectors in order to establish good working relationships to influence decisions about volunteering
Education
ADVANCED EXCEL
ONLINE
2023
Barchelor of Commerce - Finance
UNIVERSITY OF NAIROBI
2013
computer
Kilifi Institute of Business Studies
2008
Skills
- Stock management
- Sales and marketing strategies
- Team leadership
- Digital analytic tools
- Business development
- Staff training
- Competitor research
- Network engagement
- Sales reporting
- Marketing strategy development
Languages
English
First Language
Swahili
Proficient
C2
MIJIKENDA
Proficient
C2
English
Proficient
C2
Timeline
Sales Lead
Lake Oil Group
10.2022 - 02.2023
Sales Supervisor
MOGAS KENYA
12.2020 - 06.2021
TERRITORY MANAGER
KenolKobil Limited, Nyanza
02.2016 - 12.2020
TERRITORY MANAGER
Nakuru, Kenya
08.2015 - 02.2016
Sales Representative
Adventek Agencies
11.2014 - 08.2015
Administrative Assistant
Kilifi, Safaricom Limited
02.2014 - 11.2014
Customer Care Representative
Diani
10.2013 - 02.2014
Jr. Internal Auditor
Kenya School of Monetary Studies
04.2012 - 11.2012
Labaratory systems supervisor
University of Nairobi
04.2011 - 05.2012
Volunteer Coodinator
Global xperience
03.2008 - 02.2009
Barchelor of Commerce - Finance
UNIVERSITY OF NAIROBI
computer
Kilifi Institute of Business Studies
ADVANCED EXCEL
ONLINE
Similar Profiles
Saad SaleemSaad Saleem
Sales Coordinator at LAKE OILSales Coordinator at LAKE OIL
Katie ExumKatie Exum
General Manager at Kentucky Lake Oil Company (Pockets)General Manager at Kentucky Lake Oil Company (Pockets)
Ally AllyAlly Ally
Aviation Fuel Supervisor at Lake Oil GroupsAviation Fuel Supervisor at Lake Oil Groups