Muthoni Njeru-Wandaka
Senior Human Resource Professional
Nairobi
Summary
A Society of Human Resource Management- Senior Certified Profession (SHRM-SCP) professional with proven track record in delivering highly-qualified talent to select r Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Adept at driving company growth and productivity by locating the best talent and establishing effective, modern policies for the workforce. Demonstrated current working knowledge of labour laws
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Talent Director
Fresh Live Initiative
08.2022 - Current
- Achievements:
- Streamlined HR processes for increased efficiency and improved service delivery hence improved Employee Satisfaction score from 74% to 85%
- Championed change management projects, effectively communicating new policies or processes throughout the organization, reducing the disciplinary cases by 15%
- Created succession planning initiatives to identify high-potential employees and prepare them for leadership roles within the organization,
- Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers
- Enhanced employee engagement by implementing innovative HR programs and initiatives
- Improved retention rates by conducting exit interviews and implementing feedback-driven strategies to address employee concerns.
- Facilitated cross-functional collaboration on projects related to employee development, enhancing overall business performance.
- Optimized use of HR technology platforms for efficient talent management practices across the organization.
- Reviewed compensation structures to maintain competitiveness within the industry, promoting talent attraction and retention.
- Streamlined onboarding processes for improved employee satisfaction and retention.
- Implemented succession planning initiatives, preparing the organization for future leadership transitions though career mapping and graduate trainee programs
- Established a mentorship program to support career growth and professional development.
- Enhanced talent acquisition by developing and implementing strategic recruitment plans.
- Served as an internal consultant on matters related to human capital strategy, providing valuable insights for decision-making processes.
- Managed performance review process, resulting in increased productivity and goal attainment.
- Optimized use of HR technology platforms for efficient talent management practices across the organization
- Led efforts in reducing time-to-fill for critical roles by streamlining interview scheduling processes and utilizing technology solutions efficiently
Human Resource Business Partner- Sub-Saharan Africa
Cipla Kenya Limited
07.2020 - 07.2022
- Achievements:
Worked with department managers to do job analysis and create engaging and accurate job descriptions that define skills needed for new roles. - Developed & conducted an employee engagement survey to advise on areas of focus; implementation of highlighted areas improved the motivation and engagement score from 64% to 85%
- Developed a performance management system & sales force effectiveness strategy that led to increased productivity within the team; from an average performance of 55% against target to 75% against target.
- Reduced recruitment lead time from 95 days to 45 days from Job advertisement to issuing of offer letter which led to consistency with the company customers by developing a talent acquisition strategy.
- Championed diversity and inclusion efforts, fostering a positive work environment for all employees
- Navigated complex legal and regulatory challenges to ensure compliance across all regional operations
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency
- Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
Human Capital Advisor
Adcock Ingram East Africa
10.2018 - 06.2022
- Managed end‐to‐end execution of the hiring process of candidates for executive and senior management positions including processing applications, screening, interviews, offers, and onboarding.
- Structured culturally-aligned hiring processes that result in good decisions for the organization.
- Instilled leadership development principles into learning & professional development activities across the organization.
- Improved employee productivity by 5% by setting up SLAs within the department which ensured salaries were paid by the 25th of each month.
- Introduced a performance management system that increased performance by 20% despite stringent regulations on some products.
- Conducted thorough investigations into workplace complaints, resolving conflicts promptly and fairly while minimizing legal exposure
- Enhanced employee retention by implementing comprehensive onboarding programs and ongoing professional development opportunities
- Streamlined HR processes for increased efficiency, resulting in reduced administrative costs and improved employee satisfaction
- Created open lines of communication between HR department and employees for timely resolution of issues or concerns.
- Collaborated with executive team to develop strategic HR plans in alignment with overall business objectives.
- Administered benefits programs effectively, maintaining employee satisfaction levels while controlling costs.
Human Resource and Administration Manager
Kibo Africa Limited
03.2017 - 08.2018
- Recruitment Administration; Performance Management; Asset Management; Recruitment Marketing; Partnership Development; Policy Development; Leadership Training and Development; and Labor Laws compliance.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decision making.
- Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
Human Resource Manager
Export Trading Group
02.2015 - 02.2017
- Labor laws compliance; Evaluation and Compensation; Disciplinary action oversight; Job grading; Strategy Development; Recruitment administration; Talent Management; Performance Management; Pension Scheme Development; HR Policy development.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Organized and led staff orientation programs and training to promote collaboration.
Head of Human Resource and Training
BBOXX Capital International
06.2014 - 01.2015
- Training and Development; Recruitment administration; HR Policy Development; and Conflict Resolution.
- Reduced turnover rates by cultivating a positive work culture and addressing employee concerns proactively.
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Collaborated with legal counsel on employment law matters, mitigating risks associated with non-compliance or litigation.
- Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
- Oversaw benefits administration, optimizing offerings while controlling overall costs.
- Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Talent Acquisition Associate
Uhuru Management Services & Kenya Diaspora Leadership Assembly
05.2011 - 02.2014
- Event Organizing; Project Support; Employee Relations; Recruitment; and Personnel Management.
Talent Acquisition Assistant
Commercial Bank of Africa
11.2009 - 04.2010
- Training Planning; Recruitment; Supply Management; and Office Administration.
Education
M. Sc (International Business Management) - International Business Management
University of East London
London, UK 05.2023 - Current
Bachelor of Economics (Economics and Statistics) -
University of Nairobi
Nairobi, Kenya 01.2008 - 12.2014
Skills
Learning and Development
HR Analytics
Reward and Retention Strategies
Labor and Employee Relations
Organizational Development
Succession Planning
Recruitment Strategies
Culture Transformation
Strategic leadership
Diversity and Inclusion
Compensation and Benefits Administration
Professional Development
- Higher Diploma, Human Resource, College of Human Resource Management, 2016
- Inspiring Leadership through Emotional Intelligence, Case Western Reserve University, 2014
- Introduction to Operations Management, Wharton University, 2014
- Post Graduate Diploma, Human Resource, Alison Online Learning, 2013
References
Available on request
Timeline
M. Sc (International Business Management) - International Business Management
University of East London
05.2023 - Current
Talent Director
Fresh Live Initiative
08.2022 - Current
Human Resource Business Partner- Sub-Saharan Africa
Cipla Kenya Limited
07.2020 - 07.2022
Human Capital Advisor
Adcock Ingram East Africa
10.2018 - 06.2022
Human Resource and Administration Manager
Kibo Africa Limited
03.2017 - 08.2018
Human Resource Manager
Export Trading Group
02.2015 - 02.2017
Head of Human Resource and Training
BBOXX Capital International
06.2014 - 01.2015
Talent Acquisition Associate
Uhuru Management Services & Kenya Diaspora Leadership Assembly
05.2011 - 02.2014
Talent Acquisition Assistant
Commercial Bank of Africa
11.2009 - 04.2010
Bachelor of Economics (Economics and Statistics) -
University of Nairobi
01.2008 - 12.2014