MUTEGI NICHOLAS

Dedicated Cyber Cafe Attendant with proven skills in network troubleshooting and customer relationship management. Committed to creating a welcoming environment and resolving issues promptly to enhance customer satisfaction. Proficient Information and Communications Technology Technician with strong problem-solving abilities and a focus on customer service. Experience in computer maintenance and internet usage monitoring, contributing to seamless operations and enhanced client experiences. Skilled Cyber Cafe Attendant with background in managing efficient operation of cyber cafes. Familiar with modern technology trends and understanding customer needs for digital services. Strengths include multitasking, customer service, problem-solving skills, and maintaining clean and organized workspaces. Demonstrated impact in previous roles through improved customer satisfaction rates and increased efficiency in cyber cafe operations. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

• Worked as an intern for six months at Kenya Wildlife Service Training Institute (KWSTI), now known as the Wildlife Research & Training Institute (WRTI), is a TVET institution in Naivasha, Kenya. It specializes in natural resource management and tourism development, with a focus on wildlife conservation and sustainability. The institute offers certificate and diploma courses designed with Competency-based Modules of Employable Skills.