Musyoka Kavii Lee
IT Support
Nairobi,Nairobi
Summary
A professional. I aim to apply the knowledge and skills that I have gained to positively contribute to the organization's success as I continue building my knowledge base. Detail-oriented Information Technology graduate with practical experience in IT support, data entry, and system maintenance. Proficient in troubleshooting hardware and software issues, setting up networks, and managing IT assets. Demonstrates strong academic writing and research capabilities, with a solid foundation in technical documentation. A proactive and reliable team player committed to delivering efficient solutions and contributing to organizational success.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
IT helpdesk
Postal Corporation of Kenya (PCK)
02.2025 - 04.2025
- Operated IT helpdesk, providing prompt and professional assistance to users reporting various ICT incidents and problems.
- Installation, Maintenance and upgrade computer equipment’s software and peripherals in accordance with the Company’s standards, which includes ensuring that all computer software such as OS, application, drivers and endpoint security patches are up to date.
- Regular Servicing and maintenance of ICT equipment, which will include cleaning and blowing dust, firmware updates, application updates and installation of new applications for various workers.
- Servicing and maintenance of telephony system (IP Phones) which include configuration of new extension enabling of disabled lines.
- Efficient and accurate data entry skills when taking the inventory of IT. i.e. Recording and tracking all IT assets within an organization. Also, accurate Data entry when doing office work/ recording documents.
- Maintained IT assets and consumables databases, updating records to reflect changes in equipment status.
- Basic network setup (Wi-Fi, LAN connections) and cables management to avoid cables wear and tear.
- Performed backup and restoration of user data for colleagues transitioning to new workspaces.
- I also gained soft skills such as problem-solving skills, teamwork, and communication skills.
Data Entry
Alvscoft Technologies
09.2020 - 01.2022
- Executed data entry by accurately registering new customer details and maintaining comprehensive records.
- Troubleshot network issues by identifying and resolving connectivity problems.
- Conducted internet browsing and online research to gather relevant information.
- Internet browsing and online research
- Installing and updating software
- Resolved network issues through systematic troubleshooting.
Education
01-2025
Kenya Certificate of Secondary Education - undefined
01-2019
Diploma - Information and Technology
Kenya Certificate of Primary Education - undefined
01-2015
Skills
IT Support
Data Entry {Accurate Data Entry}
Help Desk Technician
Hardware and Software Maintenance
Setting up Printers and other Peripherals
Problem Solving
Extremely organized
Crimping Ethernet cable to supply internet
Customer service (helping users or clients with their IT needs)
Organization (keeping files and information in order, managing tasks)
Hardware deployment
Problem-solving (finding solutions to everyday IT issues)
Attention to detail (noticing small errors, double-checking work)
Teamwork (working well with colleagues to solve problems)
References
- Musyoka Kavii, Lee, Proprietor/Own, musyokakaviilee@gmail.com, +254790502674
- Isabel, Githinji, AM/ Support, igithinji@posta.co.ke, Postal Corporation of Kenya (PCK), P.O Box 34567-00100, Nairobi
- Allan, Wambua, Director, allanthewambua@gmail.com, +254798335615, Alvscoft Technologies, P.O Box 00610-00100, Nairobi
Interests
Creative Arts and Research, Reading
Certification
Cisco Networking Essentials
Timeline
IT helpdesk - Postal Corporation of Kenya (PCK)
02.2025 - 04.2025
Cisco Networking Essentials
07-2024
Data Entry - Alvscoft Technologies
09.2020 - 01.2022
- Kenya Certificate of Primary Education,
- Kenya Certificate of Secondary Education,
KCA UNIVERSITY - ,
KCA UNIVERSITY - Diploma, Information and Technology