MUSANGI MUTUA
Nairobi
Summary
Dynamic and results-oriented professional with extensive experience curating bespoke travel experiences across East Africa's premier destinations. Adept at designing high-end itineraries, managing end-to-end travel logistics, and delivering exceptional customer service to VIP clientele. Skilled in leveraging digital marketing, influencer collaborations, and PR campaigns to enhance brand visibility and attract high-end travelers. Well-versed in travel regulations, conservation tourism, and market trends, ensuring informed recommendations and seamless experiences. A natural problem solver with strong crisis management skills, ensuring quick and effective resolution of travel disruptions, itinerary changes, and PR challenges. Seeking an opportunity to blend expertise in luxury travel, operations management, and brand strategy to contribute to a dynamic travel or hospitality organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PR Executive
Ongeri Expeditions
02.2024 - Current
- Boosted brand visibility by developing and executing high-impact PR campaigns across billboards, social media, and digital platforms, driving increased engagement and client inquiries.
- Cultivated strategic partnerships with key travel influencers and content creators, including @infinitywanderlust, @_klein, and @raymondkahuma, resulting in enhanced brand credibility and market reach.
- Spearheaded media outreach and secured features in top travel publications e.g The link by Safari Link , blogs, and lifestyle platforms, positioning safari experiences as premium, must-visit destinations.
- Coordinated with design teams to create compelling marketing collateral, including branded gift hampers, customized merchandise, brochures, and digital content that reinforced brand identity and client loyalty.
- Managed crisis communication and brand reputation, ensuring prompt and professional handling of customer feedback and PR-related challenges.
Safari Planner and Tour Consultant
Ongeri Expeditions
06.2023 - 02.2024
- Designed and curated bespoke luxury safari experiences across East Africa’s premier destinations, including Maasai Mara, Amboseli, Serengeti, Tsavo and the Coast catering to high-end clientele.
- Managed end-to-end travel logistics, including luxury lodge and camp reservations, private charter flights, and personalized itineraries tailored to client preferences.
- Provided expert advice on seasonal wildlife movements, exclusive game-viewing experiences, and cultural interactions to enhance guest experiences.
- Negotiated competitive rates with safari lodges, tour operators, and airlines to secure premium experiences at the best value.
- Delivered exceptional customer service, ensuring seamless trip execution and prompt resolution of travel disruptions or itinerary changes.
Travel Desk Manager
Ongeri Expeditions
03.2023 - 06.2023
- Streamlined booking processes for increased efficiency and reduced response times to client inquiries.
- Consistently exceeded sales targets through proactive upselling techniques and tailored service offerings.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients such as celebrities and business executives.
Administrative Support
Kakushi Enterprises
08.2020 - 09.2021
- Managed daily schedules, appointments, and meetings for senior executives, ensuring seamless workflow and effective time management
- Scheduled and prepared agendas for meetings, took detailed minutes, and followed up on action points to ensure timely execution
- Acted as a point of contact between management, clients, and external stakeholders, fostering effective communication and strong professional relationships
- Assisted in organizing company events, conferences, and workshops, handling logistics, invitations, and vendor coordination
- Successfully optimized scheduling and correspondence, improving efficiency in executive operations
Front Desk Supervisor
Boma Hotels
09.2019 - 11.2019
- Supervised front desk operations to ensure seamless check-in, check-out, and exceptional guest service.
- Trained and guided front office staff to uphold high service standards and enhance guest satisfaction.
- Managed restaurant and bar operations, overseeing reservations, VIP experiences, and service quality.
- Monitored inventory and cost control, ensuring efficient ordering and resource management.
- Oversaw staff performance and training, maintaining excellence in service delivery across all departments.
Customer Service Staff
Windsor Golf Hotel and Country Club
04.2019 - 07.2019
- Provided excellent customer service, taking orders, serving meals, and ensuring guest satisfaction.
- Welcomed guests warmly and managed seating arrangements, accommodating special requests and VIP guests.
- Assisted in handling customer inquiries and resolving complaints professionally for a seamless dining experience.
- Coordinated with waitstaff and kitchen teams to enhance service efficiency and food delivery.
- Prepared a variety of cocktails and beverages, ensuring quality, consistency, and presentation standards.
- Maintained stock levels and inventory records, ensuring proper storage and cost control.
Food and Beverage Service Trainee
Boma International Hospitality College
09.2018 - 11.2018
- Trained in food and beverage service at the college restaurant, mastering table setting, order taking, and meal presentation
- Provided exceptional guest service by ensuring timely and accurate meal delivery while maintaining high hospitality standards
- Assisted in daily restaurant operations, including stock management, hygiene compliance, and service coordination
- Participated in various outside catering events organized by the hotel and college, assisting in food preparation, setup, and service execution
Education
Bachelor of Science - Hospitality And Tourism Management
Strathmore University
Nairobi06.2024
Diploma - Hospitality And Tourism Management
Business And Hotel Management School
Lucerne, Switzerland11.2020
Diploma - Hospitality And Tourism Management
Boma International Hospitality College
Nairobi, Nairobi Province, Kenya11.2020
High School Diploma -
Makueni Girls High School
11.2017
Primary School Certificate -
Machakos Baptist Primary School
11.2013
Skills
- Luxury Safari & Itinerary Planning
- Customer Service & VIP Client Relations
- Travel Logistics & Operations Management
- Public Relations & Brand Management
- Negotiation & Vendor Management
- Influencer & Digital Marketing Strategy
- Crisis Management & Problem-Solving
- Storytelling & Content Creation
- Event Planning & Press Trips
- Market & Industry Trend Analysis
Hobbies and Interests
Travelling, Playing Tennis, Reading, Nature walks
Certification
Certificate of Participation - UNITAR, ABSA , SUNLIGHT Women Empowerment programme on Entrepreneurship, Financial Literacy, Innovation and Leadership- 2021,December
Timeline
PR Executive
Ongeri Expeditions
02.2024 - Current
Safari Planner and Tour Consultant
Ongeri Expeditions
06.2023 - 02.2024
Travel Desk Manager
Ongeri Expeditions
03.2023 - 06.2023
Administrative Support
Kakushi Enterprises
08.2020 - 09.2021
Front Desk Supervisor
Boma Hotels
09.2019 - 11.2019
Customer Service Staff
Windsor Golf Hotel and Country Club
04.2019 - 07.2019
Food and Beverage Service Trainee
Boma International Hospitality College
09.2018 - 11.2018
High School Diploma -
Makueni Girls High School
Primary School Certificate -
Machakos Baptist Primary School
Bachelor of Science - Hospitality And Tourism Management
Strathmore University
Diploma - Hospitality And Tourism Management
Business And Hotel Management School
Diploma - Hospitality And Tourism Management
Boma International Hospitality College
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