Summary
Overview
Work History
Education
Skills
Timeline
Generic

MUSA ATHMAN

Mombasa

Summary

Talented and motivated IT graduate leader with 3 years of experience in business operations and team oversight. Looks for opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.

Overview

7
7
years of professional experience

Work History

Operations Coordinator

I NTRA SPEEDARCPRO(K) LOGISTIC
MOMBASA , KENYA
07.2021 - Current
  • Monitored and reviewed operational performance, aiding improved business strategy to increase productivity by 15%
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Examined problem-solving strategies, highlighting development opportunities to improve organisational operations.
  • Collected regular customer and employee feedback, interpreting findings to enable corrective action.
  • Assist in organising periodic customer liaison meetings with major courier companies identify issues and business opportunities and follow up to improve revenue generation.
  • Prepare various statistical reports indicating revenue performance, and analyse variations and update officers and line Manager. Implement recommendations to improve performance and service levels.
  • Coordinate with internal departments such as Revenue accounts, credit control in order to assist stations to resolve issues such as under collections and tariff clarifications.
  • Assisting the Manager and Cargo Officers in collecting information for the preparation of the annual budget for, courier and priority products.
  • Maintain a detailed record of service recovery expenditure and claims for the courier and express products for expense budget planning.
  • Review the daily CLS (Cargo Load Summary) reports with regard to sector yields of all products and analyse variations if any and take corrective measures liaising with Pricing.






TALLY CLERK

MOMBASA MAIZE MILLERS
06.2017 - 01.2019
  • Examine, count goods & match them with shipping invoices & packing orders Ensuring accuracy of in-coming & out-going shipment by increase of 65%
  • Record damage, weight, measurements, dimensions of cargo at 20%
  • Compare products labels, tags or tickets, shipping manifests, purchase orders if conforms to quality specifications
  • Key Achievements: Enhanced communication between inventory team and management, fostering sense of teamwork and collaboration
  • Consistently praised by management for quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
  • Achieved exceptional level of customer satisfaction through timely, accurate processing & shipping orders
  • Flexibility in changing work hours when asked and filling in during scheduled off-days for absent Staffs
  • Improved efficiency and productivity by acquiring new skills.
  • Replenished stock and processed deliveries to maximise product availability.

Lifeguard

White Sand Beach Hotel
12.2016 - 05.2017
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.

Education

Certificate in Basic Computer Applications - Education

INSTITUTE OFADVANCE TECHNOLOGY
Mombasa
04.2021

International Driving License Certificate (ICDL) - Education

INSTITUTE OFADVANCE TECHNOLOGY
Mombasa
04.2021

Some College (No Degree) - Education

St.PAUL LUBINU HIGH SCHOOL
Kakamega
11.2016

Skills

  • Professions with point of sale
  • Multi-site operations
  • Customer Service Excellence
  • Warehouse operations
  • Time Management
  • Logistics coordination
  • Good knowledge of cargo operations and/or sales
  • Computer literacy, good interpersonal and communications skills
  • Strong analytical skills
  • Have a good understanding of road feeder services business, including international and cross-border rules within different parts of the world
  • Preferable experience in truck planning & ordering
  • Good strong communication skills both written and spoken

Timeline

Operations Coordinator

I NTRA SPEEDARCPRO(K) LOGISTIC
07.2021 - Current

TALLY CLERK

MOMBASA MAIZE MILLERS
06.2017 - 01.2019

Lifeguard

White Sand Beach Hotel
12.2016 - 05.2017

Certificate in Basic Computer Applications - Education

INSTITUTE OFADVANCE TECHNOLOGY

International Driving License Certificate (ICDL) - Education

INSTITUTE OFADVANCE TECHNOLOGY

Some College (No Degree) - Education

St.PAUL LUBINU HIGH SCHOOL

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MUSA ATHMAN