Munira Salat
Nairobi, Nairobi Province,30
Summary
Distinguished for enhancing customer satisfaction and streamlining operations at Hamlets ltd, I bring a proven track record in office administration and customer service. My expertise in recordkeeping and verbal communication, coupled with a knack for efficient appointment scheduling, has significantly contributed to operational excellence. Skilled in both interpersonal and organizational domains, I excel in fast-paced environments, ensuring meticulous attention to detail and time management.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
HAMLETS LTD
01.2022 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Teller/Cashier
Sky Forex Bureau
09.2010 - 12.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Dental Receptionist/ Assistant
DR.Barnabus Kigen
04.2008 - 08.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Help as an interpreter to most of the non-speaking english patient.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Education
GED -
Parklands Madrasa Institution
Nairobi, Nairobi Province, Kenya12-2019
High School Diploma -
Muslim Girls Secondary
Nairobi, Nairobi Province, Kenya10-2006
Skills
- Customer Service
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Office Administration
- Filing
- Interpretation
- Time Management
- Attention to Detail
Hiking
I have a passion for being outside in the nature,fresh of breathe air . Hiking provides a much-need mental break and the physical outlet one needs to de-stress from congested and exhausting day to day life.
Languages
Somali, Swahili
Native language
English
Beginner
A1
Timeline
Administrative Assistant
HAMLETS LTD
01.2022 - 01.2024
Teller/Cashier
Sky Forex Bureau
09.2010 - 12.2010
Dental Receptionist/ Assistant
DR.Barnabus Kigen
04.2008 - 08.2010
GED -
Parklands Madrasa Institution
High School Diploma -
Muslim Girls Secondary
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