Mumbi Eva
Nairobi,Kenya
Summary
Dedicated and professional Housekeeping/laundry Specialist with over 5 years of experience working in luxury hotels and fast-paced hospitality environments. Skilled in maintaining high standards of cleanliness, room presentation, and guest satisfaction. Proven ability to work under pressure, manage multiple tasks efficiently, and deliver consistent, high-quality service. Committed to creating safe, comfortable, and welcoming spaces for guests and staff. Seeking a challenging role in a reputable organization where expertise in housekeeping and attention to detail will enhance overall service delivery.
Overview
9
9
years of professional experience
Work History
Housekeeper
Serena Hotel
Nairobi
03.2023 - Current
- Cleaned and maintained luxury guest rooms, ensuring compliance with 5-star cleanliness and presentation standards.
- Performed daily room turnovers, including bed making, linen replacement, and replenishment of amenities.
- Ensured all bathrooms were sanitized and stocked with high-end toiletries per guest requirements.
- Followed strict cleaning protocols using industry-approved chemicals and tools.
- Reported maintenance issues and damages immediately for swift resolution.
- Maintained detailed housekeeping logs for assigned rooms and tasks completed.
- Collaborated with front office and maintenance teams to ensure timely room readiness.
- Adhered to hygiene, safety, and COVID-19 cleaning guidelines in all assigned areas.
- Delivered personalized guest service with discretion and professionalism, ensuring high satisfaction ratings.
Laundry Attendant
DynCorp International
02.2017 - 10.2020
- Delivered luxury-level laundry services to VIP and international guests.
- Conducted deep cleaning of guest rooms, suites, and public areas using approved methods and high-grade equipment.
- Adhered to strict cleaning schedules while coordinating efficiently with supervisors and team members.
- Inspected clothes regularly and reported maintenance issues, damages, or lost and found items.
- Responded promptly to guest laundry requests, ensuring timely and courteous service.
- Utilized digital task management tools to update status and track daily assignments.
- Participated in regular housekeeping and service training focused on 5-star military expectations.
- Maintained privacy, professionalism, and discretion when servicing organization.
Education
Graduate Certificate -
DESTINY ACCESS INSTITUTE
Nanyuki, Kenya 03.2009 - 11/2022
BINGWA SECONDARY SCHOOL
Smart driving license -
AA DRIVING SCHOOL
Skills
- Guest Room Cleaning & Preparation
- Deep Cleaning & Disinfection Techniques
- High Attention to Detail
- Bed Making & Linen Change Procedures
- Restocking Room Amenities
- Use of Cleaning Equipment & Supplies
- Time Management & Task Prioritization
- Public Area Cleaning (Lobbies, Hallways, Restrooms)
- Hospitality & Guest Service Excellence
- Health, Hygiene & Safety Compliance
- Teamwork & Interdepartmental Coordination
- Stock Management & Inventory Reporting
- Adherence to Standard Operating Procedures (SOPs)
- Ability to Work in Fast-Paced Environments
- Reporting Maintenance Issues Promptly
References
Available upon request
Languages
- Kiswahili
- English, Fluent
- Kiswahili, Fluent
Additional Info
Ready Passport, Willing to Relocate, Fully Vaccinated
Languages
English
Elementary
A2
Timeline
Housekeeper
Serena Hotel
03.2023 - Current
Laundry Attendant
DynCorp International
02.2017 - 10.2020
Graduate Certificate -
DESTINY ACCESS INSTITUTE
03.2009 - 11/2022
BINGWA SECONDARY SCHOOL
Smart driving license -
AA DRIVING SCHOOL