Muli Musila
Hotelier
Nairobi
Summary
Experienced Food and Beverage Manager with over 20 years of expertise in the hospitality industry, specifically at Kenyatta University Conference Center. Proven record of accomplishment in managing and coordinating food and beverage operations, as well as event planning optimizing customer experiences, and ensuring quality standards. Seeking new opportunities to apply my skills and contribute to the success of a dynamic organization in any industry.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Contractor - Test Driver
Kibo Motorcycles Africa Ltd
7 2019 - 12.2019
- Continuous data collection and interpretation of performance parameters
- Consultative meetings on product design and improvement
- Generated detailed reports to highlight product performance and usage metrics.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Minimized liability by consistently following road rules when riding.
- Enhanced fuel economy by assessing vehicles under various driving conditions and analyzing consumption rates.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Food and Beverage Manager
Kenyatta University Conference Center
01.2011 - 09.2018
- Managed smooth and efficient Food and Beverage, Conference, and Front Office Operations.
- Achieved sales targets and ensuring cost controls are adhered to.
- Provided exceptional levels of internal and external guest service and experience
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Organized successful special events that contributed to increased sales figures.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Catering Assistant
Ole Sereni Hotel
08.2010 - 12.2010
- Assistant to the Food and Beverage Manager
- Directed Food and Beverage Service in designated areas
- Assisted in recommending & implementing Food and Beverage Service in designated areas
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of events.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
Managment Trainee
Les Roches ISHM
01.2009 - 12.2009
- Assisted in training service and kitchen students
- Sous Chef Hot and Cold Kitchens
- Analyzed and improved operational workflows within the assigned department, leading to a 20% increase in efficiency and a reduction in process-related errors by implementing lean management principles.
- Evaluated student performance regularly, providing constructive feedback for continuous improvement and professional development.
- Mastered industry-specific software tools for efficient data analysis, reporting, and decision-making purposes.
- Cultivated positive rapport with fellow employees and students to boost school morale.
- Maintained professional demeanor by staying calm when addressing unhappy or angry students.
- Acted with integrity, honesty and knowledge to promote culture of the school.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for students and provided feedback on methods for reaching those milestones.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Trained students in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Gained knowledge of school policies, protocols and processes.
Education
BBA - International Hotel Managment
Les Roches International School of Hotel Managment
Montana, Switzerland 04.2001 - 04.2010
Swiss Hotel Association Diplômé in Hotel Managment -
Les Roches International School of Hotel Management
Montana, Switzerland06.2009
Associate of Buisness Administration in Food and Beverage Operations -
Les Roches International School of Hotel Management
Montana, Switzerland06.2009
Skills
Documentation DevelopmentBudget ManagementCritical ThinkingProblem SolvingTime ManagementCreativityCustomer ServiceAbility To Work Independently
Time Management
Adaptability
Idea Development and Brainstorming
Disaster Recovery Planning
Self Motivation
Problem-solving abilities
Project Planning
Interpersonal Communication
Scheduling and Planning
Decision-Making
Interpersonal Skills
Professionalism
Adaptability and Flexibility
Teamwork and Collaboration
Organizational Skills
Affiliations
- Member, LaKiKi Motorcycle Club, 2016 - Present
- Trustee, David Musila Foundation, www.davidmusilafoundation.org, 2014 - Present
- Member, Private Bikers Association of Kenya, www.pback.co.ke, 2013 - Present
Projects
- Coordinator, LaKiKi Motorcycle Club, January 2024 - Present
- Director, County FM, www.countyfm.co.ke, 2016 - Present
Timeline
Food and Beverage Manager
Kenyatta University Conference Center
01.2011 - 09.2018
Catering Assistant
Ole Sereni Hotel
08.2010 - 12.2010
Managment Trainee
Les Roches ISHM
01.2009 - 12.2009
BBA - International Hotel Managment
Les Roches International School of Hotel Managment
04.2001 - 04.2010
Contractor - Test Driver
Kibo Motorcycles Africa Ltd
7 2019 - 12.2019
Swiss Hotel Association Diplômé in Hotel Managment -
Les Roches International School of Hotel Management
Associate of Buisness Administration in Food and Beverage Operations -
Les Roches International School of Hotel Management