Mugure Ngugi
Thika,Kenya
Summary
I am an organized admin and operations support professional with over 2 years of experience. I currently work as a Safety Operator in a U.S-based trucking and logistics company, where I monitor truck movements and ensure route safety and compliance. I've also supported admin work at a Sacco and assisted in distribution with SBC (Pepsi). I have also worked in customer service and this has taught me how to stay organized, work well with different people, and solve problems quickly. I hold a Diploma in Entrepreneurship Development and was pursuing a Bachelor's in Supply Chain Management. I'm excited to bring my skills into a new role where I can grow and make a real difference.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work History
Safety Operator
ROADSTAR MONIT
10.2023 - Current
- Monitor truck movements and ensure route safety & compliance.
- Coordinate with drivers to resolve delays, breakdowns, or routing issues.
- Prepare daily performance and fleet status reports.
- Use CRM/tracking systems for daily operations.
- Follow up on pending tasks and required documents.
- Maintained clean and organized work areas for safety compliance.
- Collaborated with team members to streamline operations and improve workflows.
- Assisted in training new operators on safety procedures and equipment use.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Collaborated with coworkers to perform projects quickly and meet business goals.
Sales Representative
SBC (Pepsi)
02.2021 - 03.2021
- Engaged retail clients and collected customer feedback.
- Participated in distribution planning.
- Monitored supply fulfillment and identified low-stock areas.
- Engaged customers to promote product knowledge and brand loyalty.
- Provided feedback on market trends to improve sales tactics and approaches.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Analyzed customer feedback to improve products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
Operations/Admin Support
TUSKYS
10.2020 - 12.2020
- Assisted with basic admin and documentation.
- Supported store organization and client order follow-ups.
- Contributed to smooth day-to-day coordination of operations.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Admin Assistant
AMICA SACCO
05.2019 - 07.2019
- Assisted customers with account inquiries.
- Handled customer complaints professionally.
- Supported loans department with document verification and follow-ups.
- Recorded and updated client data.
- Gained hands-on experience in record management and financial reporting.
Education
Bachelor of Business Management - Supply Chain
Mount Kenya University
09.2022 - 12.2025
Diploma in Entrepreneurship Development -
Kiambu Institute of Science & Technology
09.2018 - 12.2021
KCSE -
Kahuhia Girls High School
02.2014 - 12.2018
Skills
- Logistics monitoring
- Route coordination
- Tracking systems
- CRM usage
- Data entry
- Google Sheets proficiency
- Report generation
- Problem-solving
- Quick response handling
- Customer service
- Inquiry handling
- Team collaboration
- Time management
- Coordination with drivers
- Coordination with service providers
- Customer relationship management
- Effective communication
- Troubleshooting
- Teamwork and collaboration
References
- Miss Anne, 0724555274
- Madam Lydiah, 0719628444
Languages
- English
- Kiswahili
Timeline
Safety Operator
ROADSTAR MONIT
10.2023 - Current
Bachelor of Business Management - Supply Chain
Mount Kenya University
09.2022 - 12.2025
Sales Representative
SBC (Pepsi)
02.2021 - 03.2021
Operations/Admin Support
TUSKYS
10.2020 - 12.2020
Admin Assistant
AMICA SACCO
05.2019 - 07.2019
Diploma in Entrepreneurship Development -
Kiambu Institute of Science & Technology
09.2018 - 12.2021
KCSE -
Kahuhia Girls High School
02.2014 - 12.2018