CAROLYNE MUENDO
Machakos,Kenya
Summary
Innovative E-learning developer with expertise in digital literacy integration, data analysis, and financial planning. Proven ability to enhance educational initiatives and support teachers in adopting technology to improve classroom experiences.
Dynamic professional with experience in E-learning development and financial advising. Strong skills in data analysis and collaboration, dedicated to driving successful digital literacy initiatives and supporting educators to optimize teaching methods.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
Work History
ICT TECHNICIAN
Ministry of education
Machakos, KE
10.2025 - Current
- 1. Support of E- learning and Content development in line with the schemes
- 2.Providing classroom support and training of school teachers in use of digital literacy devices
- 3. Support implementation of Digital Literacy Programme
- 4.Carrying out innovations to enable schools improve on use of digital learning
- 5.Assist teachers by integrating ICT in delivery of teaching, learning, assessment and reporting
- 6.Support school staff with development and production of key school policies and procedures
- 7.Providing first line support and maintenance of ICT services in the schools
Financial Advisor
Pioneer insurance company
Machakos, KE
01.2025 - 02.2025
- Developed personalized financial plans for clients based on individual needs.
- Assisted clients in understanding investment options and strategies effectively.
- Conducted market research to identify trends and opportunities for client investments.
Enumerator
Ministry of labour and social protection
Machakos, KENYA
06.2024 - 07.2024
- Collected data from various sources to support labor market assessments.
- Conducted interviews with respondents to gather accurate information.
- Assisted in verifying data accuracy through cross-referencing methods.
Attachee
County Government of Machakos
Machakos, KE
01.2023 - 05.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
IEBC Clerk
IEBC
Machakos, Kenya
08.2022 - 08.2022
- Managed voter registration processes for upcoming elections.
- Assisted in organizing election materials and logistics.
- Processed and verified identification documents efficiently.
Attachee
Ministry of Information Technolog yand Communication(Kenya News Agency)
Kitui, KE
09.2019 - 12.2019
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
SALES PERSON
Entrepreneur
Nairobi , Kenya
05.2019 - 08.2019
- Maintained product displays to ensure a visually appealing shopping environment.
- Assisted in managing inventory by restocking shelves and organizing merchandise.
- Processed customer transactions accurately and efficiently at the point of sale.
- Collaborated with team members to enhance customer service and store operations.
- Responded to customer inquiries and resolved issues in a timely manner.
- Participated in promotional events to increase brand awareness and drive sales.
- Followed store policies for safety and cleanliness to ensure a positive shopping experience.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared and delivered appropriate presentations on products and services.
Education
Master of Arts - Communication Studies
Kenyatta University
Nairobi , Kenya 11.2025 - 11.2025
Driving License - Driving
KANAANI
12.2024 - 03.2025
Bachelor of Arts - Applied Communication
Multimedia University of Kenya
Nairobi , Kenya 09.2021 - 11.2024
Diploma in Journalism And Mass Communication
Multimedia University of Kenya
Nairobi , Kenya 09.2018 - 12.2020
UKIA GIRLS SECONDARY SCHOOL
Makueni, KenyaSkills
- E-learning development
- Digital literacy integration
- Financial planning
- Data analysis
- Communication skills
- Detail oriented
Languages
Kamba
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Affiliations
Volunteer works
Personal projects
Learning French language
Academic Writings
Associating with club society
School leadership roles
Sports
Accomplishments
- My article on book Review on DR Baya's Book titled Narcissistic was published on Saturday Nation Paper 2023
References
References available upon request.
Timeline
Master of Arts - Communication Studies
Kenyatta University
11.2025 - 11.2025
ICT TECHNICIAN
Ministry of education
10.2025 - Current
Financial Advisor
Pioneer insurance company
01.2025 - 02.2025
Driving License - Driving
KANAANI
12.2024 - 03.2025
Enumerator
Ministry of labour and social protection
06.2024 - 07.2024
Attachee
County Government of Machakos
01.2023 - 05.2023
IEBC Clerk
IEBC
08.2022 - 08.2022
Bachelor of Arts - Applied Communication
Multimedia University of Kenya
09.2021 - 11.2024
Attachee
Ministry of Information Technolog yand Communication(Kenya News Agency)
09.2019 - 12.2019
SALES PERSON
Entrepreneur
05.2019 - 08.2019
Diploma in Journalism And Mass Communication
Multimedia University of Kenya
09.2018 - 12.2020
UKIA GIRLS SECONDARY SCHOOL