Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
WEB & SOCIAL
References
Hi, I’m

Mubarak Ahmed Mohamud

IT Support Specialist
Nairobi
Mubarak Ahmed Mohamud

Summary

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Overview

4
years of professional experience
7
Certifications
5
Languages

Work History

university of nairobi

Fourth Year Project | odoo AI/ML analytics development
09.2022 - Current

Job overview

  • In my role as a Fourth Year Project student focused on Odoo AI/ML analytics development, I was responsible for creating AI agents and machine learning API analytics within Odoo applications for enhanced business analysis. My work involved the design and development of AI agents aimed at streamlining implementations and reducing workloads in on-premise environments. I collaborated closely with stakeholders to identify business needs and translated them into technical solutions that leveraged AI and ML technologies. My responsibilities included developing algorithms, integrating APIs, and ensuring seamless functionality within Odoo apps. I also conducted thorough testing and validation to ensure the accuracy and reliability of the AI solutions, while maintaining comprehensive documentation for all development processes.
  • Successfully created AI agents that improved business analysis capabilities within Odoo apps.
  • Developed ML API analytics to enhance data-driven decision-making processes.
  • Reduced workload through innovative AI agent implementations for on-premise setups.
  • Collaborated with cross-functional teams to align AI solutions with business goals.
  • Ensured high accuracy and reliability of AI and ML solutions through rigorous testing.
  • Maintained detailed documentation to support ongoing development and implementation.

Freelance | upwork

Freelance Translator
06.2022 - Current

Job overview

  • As a Freelance Translator, my primary responsibility is to accurately translate content between Somali and English, ensuring the preservation of the original meaning, tone, and context. I work with a variety of texts, including legal documents, literary works, technical manuals, and marketing materials, adapting my translation style to suit the specific needs of each project. I also collaborate with clients to understand their requirements and provide culturally relevant translations. Utilizing my linguistic expertise and cultural knowledge, I ensure that the translations are not only linguistically accurate but also culturally appropriate. Additionally, I manage multiple projects simultaneously, meeting tight deadlines while maintaining high standards of quality and consistency.

Diva Engineering LTD

IT intern
06.2025 - 10.2025

Job overview

  • During my IT internship as a university attachment, I was responsible for supporting the IT department in various tasks, including troubleshooting hardware and software issues, assisting in network management, and maintaining system documentation. I collaborated with team members to deploy new software updates and ensured that all systems operated efficiently. Additionally, I participated in the setup and configuration of new workstations and contributed to cybersecurity initiatives by monitoring network security protocols. My role also involved providing technical support to staff and customers, ensuring prompt resolution of IT-related issues, and engaging in various projects to enhance my understanding of IT operations.
  • Successfully resolved over 50 technical support tickets, improving response time and user satisfaction.
  • Assisted in the deployment of a new company-wide software update, resulting in a 20% increase in system efficiency.
  • Contributed to a network security project that reduced potential vulnerabilities by 30%.
  • Collaborated in setting up and configuring over 50 new workstations, ensuring seamless integration into the network.
  • Maintained and updated system documentation, enhancing resource availability for future troubleshooting.
  • Received positive feedback from supervisors for proactive problem-solving and effective teamwork.

Windle International Kenya

Science Lab Assistant
10.2021 - 09.2022

Job overview

  • Prepared chemical solutions accurately according to specifications provided by researchers, ensuring consistent experimental conditions throughout each project phase.
  • Ensured safety compliance by following all laboratory protocols and guidelines, minimizing accidents and incidents.
  • Identified areas for improvement within existing procedures by regularly evaluating workflows and recommending adjustments as needed.
  • Aided in the development of new methodologies by researching literature and attending relevant workshops or conferences.
  • Safeguarded sensitive information related to ongoing research endeavors through strict adherence to data confidentiality and security standards.

Education

University of Nairobi
Nairobi

BSc. from Computer Science
01.2026

University Overview

  • Anticipated to graduate June 2026.
  • Clubs: Google coding clubs

Cambridge International College
UK London

Diploma from Office Management and administration
01.2025

University Overview

Distance learning Diploma in office equipment, administration and staff management

Skills

Advanced knowledge in computing theory

Proficient in Python programming

Intermediate Bash scripting skills

Intermediate networking skills

Intermediate defensive cybersecurity

Intermediate AWS services knowledge

Intermediate machine learning skills

Advanced MySQL proficiency

Intermediate proficiency in C and C

Proficient in BASIC assembly programming

Network protocol expertise

System administration

Service support

Information protection

Network diagnostics

Staff education and training

Operating systems

System configuration

End-user training

Teamwork and collaboration

Problem-solving

Excellent communication

Desktop support

Software installation

Technical support

Data recovery

User support

Online technical support

Network administration

Affiliations

  • Memberships
  • ISC2 membership
  • AWS restart community
  • Cisco learners community

Certification

Certifications

Timeline

IT intern

Diva Engineering LTD
06.2025 - 10.2025

Fourth Year Project | odoo AI/ML analytics development

university of nairobi
09.2022 - Current

Freelance Translator

Freelance | upwork
06.2022 - Current

Science Lab Assistant

Windle International Kenya
10.2021 - 09.2022

University of Nairobi

BSc. from Computer Science

Cambridge International College

Diploma from Office Management and administration

WEB & SOCIAL

  • LinkedIn: https://www.linkedin.com/in/ahmedmubarakcybersecurityanalyst/
  • Github: https://github.com/mubarakmohamed99

References

Available on request.

Mubarak Ahmed MohamudIT Support Specialist