Mr. William Owusu
Nairobi
Summary
Motivated and adaptable professional with backgrounds in Software Engineering and Accounting. Skilled in technical problem-solving, basic programming, and remote teamwork. Looking for remote roles in IT support, QA, data work, or general technical assistance.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Melcom Shopping Mall - Achimota
02.2023 - 03.2025
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Resolved network connectivity problems using troubleshooting techniques and diagnostic tools.
- Assisted in the installation and configuration of computer systems and peripherals.
- Documented support requests and solutions in ticketing system for future reference and training purposes.
- Trained staff on software applications and best practices to enhance productivity and efficiency.
- Collaborated with IT team to identify areas for process improvement in service delivery.
- Implemented user access controls, maintaining data security across various systems and platforms.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Assisted in development of system security protocols.
IT Operations Associate
GSA
11.2021 - 12.2023
- Monitored IT infrastructure performance, ensuring optimal system availability and reliability.
- Assisted in troubleshooting hardware and software issues, providing timely resolutions to minimize disruptions.
- Conducted regular system backups and maintenance tasks to safeguard data integrity and security.
- Collaborated with cross-functional teams to implement process improvements for IT operations efficiency.
- Ensured compliance with industry regulations and best practices through regular review and updating of company''s IT policies and procedures.
- Managed inventory of IT assets, ensuring accurate tracking and compliance with organizational policies.
- Improved IT system efficiency by implementing new operational strategies and streamlining processes.
- Developed custom software solutions to meet unique business requirements, increasing overall productivity.
Sales Manager
Tonaton Ghana
01.2018 - 02.2019
- Developed and implemented sales strategies to drive revenue growth across multiple regions.
- Managed and trained sales team, fostering skills enhancement and performance improvement.
- Analyzed market trends to identify new business opportunities and optimize product offerings.
- Collaborated with marketing to create promotional campaigns aligned with sales objectives.
- Established strong relationships with key clients, enhancing customer satisfaction and retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Bachelor's Degree - Software Engineering
Wuhan University of Technology
China06-2020
Bachelor of Arts - Accounting
Accra Technical University
Accra12-2017
High School Diploma -
St. Paul’s Senior High School
Kwahu06-2013
Skills
- Python, Java, C/C (basic)
- HTML, CSS, JavaScript
- MySQL database basics
- Git and GitHub
- IT support and troubleshooting
- Remote tools: Zoom, Slack, Trello, Notion
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Network diagnostics
- Customer service
- Active listening
- Complaint resolution
- Information protection
- Account management
- Videoconferencing
- Data recovery
Projects & Experience
Built simple school software projects using Python and Java., Created small websites with HTML, CSS, and JavaScript., Used MySQL for basic data storage and queries., Helped solve software issues for classmates and project teams., Prepared basic financial statements and budgeting tasks during accounting studies.
Interests
Software development, finance systems, remote work, research, and continuous learning.
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Chinese (Mandarin)
Professional Working
Timeline
IT Support Specialist
Melcom Shopping Mall - Achimota
02.2023 - 03.2025
IT Operations Associate
GSA
11.2021 - 12.2023
Sales Manager
Tonaton Ghana
01.2018 - 02.2019
Bachelor's Degree - Software Engineering
Wuhan University of Technology
Bachelor of Arts - Accounting
Accra Technical University
High School Diploma -
St. Paul’s Senior High School