Summary
Overview
Work History
Education
Skills
Timeline
MOURINE DOTTY ATIENO

MOURINE DOTTY ATIENO

Nairobi,30

Summary

Career Summary I am a strategic Business Operations Professional with over 1o years of intensive knowledge in sales and marketing strategy, team leadership and supervision as well client service engagement. My professional knowledge also extends to an ability to successfully develop and implement business strategies and improve business development and operations as gained from working across various departments. I have an exhaustive practice ranging across successful customer service and satisfaction, business development and revenue control gained from working across different commercial set- ups. I possess an in-depth understanding on client relationship management as well as expansive leadership and supervision skills. I can comfortably handle various levels of leadership as shown from my roles.

Overview

16
16
years of professional experience

Work History

Head of Sales and Marketing

Techmax Solutions Ltd
05.2022 - Current
  • Ensure communication between departments is ongoing and utilized to maintain an environment of continuous improvement
  • Work with the team and management to ensure that the vision of the company is being implemented
  • Coordinate and monitor the work of the sales and marketing department to ensure maximum output
  • Understand how to leverage existing networks to find potential clients
  • Generates leads by identifying and initiating relationships with suitable potential clients
  • Be persistent in pursuing leads and maturing them to closed sales
  • Understand the B2B sales cycle of a service and nurture relationships through each phase leading to a signed deal
  • Sales planning and strategy; including setting and periodic review of sales targets
  • Prioritize multiple leads in order to maintain a healthy sales pipeline and meet targets
  • Strategically maintain and grow a network of potential clients through events, relationships with professional bodies, institutions, etc
  • Acting as a liaison to senior management and keeping them up to date with operations matters
  • Capacity planning
  • Plan for future expansion of the company
  • Taking into consideration the expansion and how the company can adapt current policies and procedures to accommodate future plans
  • Train staff on new and emerging sales techniques
  • Vendor relationship management
  • Help improve commission and incentive program for the sales team
  • Participate in conferences, exhibitions, and other avenues as applicable to increase and maintain generation visibility
  • Brand building at conferences, events, and other channels
  • Generate monthly reports to showcase the team’s achievements

AGENT RELATIONSHIP MANAGER

Koko Networks Ltd
12.2017 - 10.2021
  • Drive aggressive recruitment of Quality Agents across the assigned region in accordance with set criteria
  • Oversee the growth of the company’s products and services channeled through the agents in the assigned territory
  • Ensure all agents are active across the region, connect with agents’ staff to achieve results through executing specific sales programs as per territory to ensure business growth on the agency channel
  • Offer advice on the company’s networks on best solutions for their regions while ensuring 100% compliance to the company’s network processes and procedures
  • Set targets and conduct annual review for direct reports, provide statistical feedback to supervisor and meet set targets as an individual and team
  • Increased revenue by coordinating with other teams to support the organization’s strategy and meet the budgets and business growth
  • Drive appreciation of the company’s points and ensure continuous improvement in customer service at agent locations across the region
  • Improve relationship management of the company’s agents across the region which ensures that the corporate image is maintained at all times
  • Execute operational excellence and cost management and generate necessary reports on a weekly, monthly, quarterly and annual basis
  • Gather market intelligence for improvement of the agency channel and determine best methods to resolve problems ensuring client satisfaction and adherence to company policies
  • Participate in projects with a limited scope and provided recommendations regarding process improvements
  • Key Accomplishments
  • Lead, mentor and evaluate my team to enhance professionalism and efficient growth and development
  • Successfully support departmental heads in preparing of annual organizational budgets to facilitate effective and efficient management of the organization resources and act as a focal point on all agent-related matters.

BUSINESS DEVELOPMENT MANAGER

Supplies & Construction, Egret Ventures Ltd
12.2016 - 11.2017
  • Identified and evaluated new markets and partnership opportunities through direct prospecting, networking, attendance and participation with various industry and professional groups and networking associations
  • Defined tests, refined and implemented strategic plans to successfully achieve opportunities within the vertical market segment
  • Partnered in conjunction with the marketing team to create effective marketing strategies to win in the marketplace, including market segmentation, value proposition development, technology positioning, pricing strategy, branding strategy, channel strategy and communications strategy development
  • Motivated and provided leadership to accomplish team goals without having direct authority over team members
  • Prudently managed resources within budgetary guidelines according to company policy and within ethical corporate governance guidelines
  • Maintained good client relations by ensuring that enquiries and complaints were dealt with promptly and effectively to ensure customer satisfaction
  • Conducted periodic client site visits to ensure the client needs were being catered to as per contract and tracking any changes that are might be required
  • Coordinated with the supplies and construction managers to set client SLAs, KPIs, and process flows to complete the customer proposal in the best way for the customer & the company
  • Key Accomplishments
  • Successfully improved client relationships to build a reputation for excellent service and generate repeat business
  • Identified and developed problem solving methodologies to resolve customer issues, while maintaining complete and accurate customer correspondence data.

UNIT MANAGER

Pioneer Assurance Ltd
04.2016 - 11.2016
  • Recruited Financial Advisors to sell life policies which resulted to developing high caliber financial advisors
  • Trained and retrained the life products to the financial advisors and motivated the team to increase moral and maintain retention
  • Made outgoing calls to clients and received incoming calls from clients promptly
  • I also developed feedback or complaints procedures and kept records of correspondence
  • Supervised teams in their sales especially in rural settlement, setting targets and ensuring that each financial advisor had set goals for the year
  • Ensured all businesses were well underwritten before forwarding for issuance and that the yearly budget was met
  • Pro-actively communicated with the clients on our service, investigated and solved customer problems and complaints through providing solutions.

UNIT MANAGER

CIC Life Assurance Ltd
01.2014 - 03.2016
  • Recruited Financial Advisors to sell life policies which resulted to developing high caliber financial advisors
  • Trained and retrained the life products to the financial advisors and motivated the team to increase moral and maintain retention
  • Supervised teams in their sales especially in rural settlement, setting targets and ensuring that each financial advisor had set goals for the year
  • Ensured all businesses were well underwritten before forwarding for issuance and that the yearly budget was met
  • Made outgoing calls to clients and received incoming calls from clients promptly
  • I also developed feedback or complaints procedures and kept records of correspondence
  • Pro-actively communicated with the clients on our service, investigated and solved customer problems and complaints through providing solutions.

OFFICE ADMINISTRATOR

Ginger Ink Films EPZ Ltd
02.2013 - 05.2013
  • Managed hotel bookings and reservations for senior management, producers and clients both locally and abroad i.e
  • U.K, South Africa, Tanzania and Uganda
  • Managed travel schedules, booking of tickets and airport transfers for senior management and clients; as well as scheduled appointments and meetings for executives and upper level staff
  • Prepared reports, presentations, memorandums, proposals and correspondence and assisted the office staff in maintaining files and databases
  • Monitored office operations, managed staff schedules and supervised all administrative personnel
  • Tracked office supply inventory and approves supply orders and assists in the preparation of department budgets and expenses.

TRAFFIC SERVICES OFFICER

Bus Service
07.2011 - 01.2013
  • Handled and supervised Crew Rota preparation, Licenses, NCC stickers/TLB Files, Franchisee advances recovery and statements, complaints and feedbacks as well as revenue and expenditure records(analysis)
  • Handled crew shortages follow up and recovery and organized monthly crew meetings and crew bonus scheme
  • Oversaw vehicle performance monitoring and targets
  • Responsible for mini depots cash banking for ease of retrievals and records.

STATISTICS AND RESEARCH ASSISTANT

Kenya Bus Service
02.2011 - 06.2011
  • Oversaw route surveys and service change, ticket machine continuity, analysis of pay103 and pay006 as well as the preparation of crew rota, crew hours and RRG master file
  • Ensured accurate company KPI’s were followed to ease the achievement of targets
  • Supervised the preparation of fare and kilometre charts

ADMINISTRATOR & FINANCIAL MANAGER

The Mathematics Association of Kenya, MAK
03.2010 - 08.2010

CENTRE MANAGER/LECTURER

Nakuru Campus
03.2009 - 02.2010

ASSISTANT CENTRE MANAGER

DALC Education | Kisumu Campus
04.2009 - 11.2009

CENTRE MANAGER/LECTURER

DALC Education | Kisumu Campus
12.2007 - 02.2009

Education

Post Graduate Diploma - Actuarial Science

University of Nairobi

B.Sc. - Mathematics

Catholic University of Eastern Africa

Kenya Certificate of Secondary Education - undefined

Naromoru Girls Secondary School

Certificate of Proficiency (CoP) - undefined

College of Insurance
08.2014 - 05.2014

Skills

Skills & System Proficiencyundefined

Timeline

Head of Sales and Marketing - Techmax Solutions Ltd
05.2022 - Current
AGENT RELATIONSHIP MANAGER - Koko Networks Ltd
12.2017 - 10.2021
BUSINESS DEVELOPMENT MANAGER - Supplies & Construction, Egret Ventures Ltd
12.2016 - 11.2017
UNIT MANAGER - Pioneer Assurance Ltd
04.2016 - 11.2016
College of Insurance - Certificate of Proficiency (CoP),
08.2014 - 05.2014
UNIT MANAGER - CIC Life Assurance Ltd
01.2014 - 03.2016
OFFICE ADMINISTRATOR - Ginger Ink Films EPZ Ltd
02.2013 - 05.2013
TRAFFIC SERVICES OFFICER - Bus Service
07.2011 - 01.2013
STATISTICS AND RESEARCH ASSISTANT - Kenya Bus Service
02.2011 - 06.2011
ADMINISTRATOR & FINANCIAL MANAGER - The Mathematics Association of Kenya, MAK
03.2010 - 08.2010
ASSISTANT CENTRE MANAGER - DALC Education | Kisumu Campus
04.2009 - 11.2009
CENTRE MANAGER/LECTURER - Nakuru Campus
03.2009 - 02.2010
CENTRE MANAGER/LECTURER - DALC Education | Kisumu Campus
12.2007 - 02.2009
University of Nairobi - Post Graduate Diploma, Actuarial Science
Catholic University of Eastern Africa - B.Sc., Mathematics
Naromoru Girls Secondary School - Kenya Certificate of Secondary Education,

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