MOURINE ATIENO ONYANDO

Company Overview:
Kaycer Enterprises Kenya has established itself as a leading force in the grain processing industry, known for its innovative approach to enhancing production efficiency and product quality. The company is dedicated to providing specialized services that meet the dynamic needs of the grain milling sector.

Key Responsibilities and Achievements:

• Customer-Centric Strategy Development:
  Led initiatives to collect and analyze customer feedback, utilizing insights to drive continuous improvements in products and services, resulting in a measurable increase in client satisfaction and customer retention.
• Pricing Optimization:
  Conducted comprehensive market research to optimize pricing strategies, ensuring a competitive edge in the market while maintaining profitability and aligning with the company’s financial goals.
• Supplier Negotiations:
  Successfully negotiated contracts with suppliers, securing favorable terms that maximized profit margins while upholding the company's commitment to quality and operational standards.
• Client Relationship Management:
  Built and nurtured strong relationships with key clients, ensuring long-term business growth and a consistent focus on customer satisfaction through personalized service and support.
• Sales Growth and Campaign Implementation:
  Increased sales revenue by designing and executing targeted marketing campaigns, driving brand visibility, and leveraging strategic sales tactics to meet and exceed revenue goals.
• Competitor and Market Analysis:
  Conducted in-depth competitor analysis to identify market trends, best practices, and emerging opportunities, using insights to implement effective strategies that enhanced the company’s competitive positioning.
• Team Leadership and Development:
  Fostered a collaborative team environment, promoting an open feedback culture that encouraged ongoing learning and adaptation. Mentored junior team members on sales techniques, professional development, and achieving sales targets.
• Market Trend Analysis & Expansion:
  Monitored and analyzed market trends, identifying opportunities for product diversification and expansion that contributed to increased sales and market penetration.

• Customer Support: Providing exceptional support to customers by addressing inquiries, resolving issues, offering personalized assistant and ensure they feel valued.
• Communication: Build strong relationships with customers by communicating clearly, empathetically, and professionally across multiple channels.
• Service Information: Help customers make informed decisions by providing clear explanations and recommendations tailored to their needs.
• Account Management: Managing customer accounts, which may include updating contact information, processing payments, and addressing billing inquiries.
• Sales Assistance: Assisting customers in exploring upgrade options, enhancing their service experience, and unlocking the full potential of Zuku Wananchi Group deals.
• Quality Assurance: Ensuring that customer interactions meet quality and service standards established by Zuku Wananchi Group.

Company Overview:
CIAT is a globally recognized research and development organization committed to alleviating poverty and hunger while preserving natural resources in developing countries. With a strong focus on sustainable agriculture, CIAT works to empower communities, improve livelihoods, and ensure food security for the future.

Key Responsibilities:

• Data Collection:
  Conducted comprehensive data gathering through structured interviews and questionnaires in Kisumu, ensuring accuracy and thoroughness in capturing key information from diverse stakeholders.
• Data Organization and Management:
  Organized and cataloged collected research data, ensuring all records were maintained in an easily accessible and systematic manner for further analysis.
• Data Validation and Quality Control:
  Performed rigorous data cleaning, identifying and correcting discrepancies, inconsistencies, and errors to maintain the integrity and reliability of the data.
• Report Preparation:
  Assisted in preparing research reports by compiling findings, ensuring clarity, accuracy, and timely delivery of results to stakeholders.
• Timely Delivery of Results:
  Met strict deadlines by efficiently organizing and processing data, ensuring the successful and punctual completion of research projects.

• Responsible for gathering, arranging and correcting research data on KSCAP beneficiaries in partnership with KALRO
• Gathering data through interviews and questionnaires within Kisumu
• Arranging the collected data
• Correcting all errors on the research data
• Ensure timely delivery of the reports

• Company Overview: KSCAP is a Kenyan Government project supported by World Bank to help in providing quality agricultural practices to the economy
• Gathering data through interviews and questionnaires
• Arranging the collected data
• Correcting all errors on the research data
• Ensure timely delivery of the reports
• KSCAP is a Kenyan Government project supported by World Bank to help in providing quality agricultural practices to the economy

• Company Overview: Rockworld Trading House is an organization that deals with regional developments and developing businesses for investors
• Gathering data through interviews and questionnaires
• Arranging the collected data.
• Ensure timely delivery of the reports
• Coming up with ways of developing food industry that deals with pre-cooked foods within Nairobi
• Rockworld Trading House is an organization that deals with regional developments and developing businesses for investors
• Assisted in the development of research protocols, ensuring proper execution of field tasks.

• Grafting, soil sterilization, nursery plants hardening, gross margin analysis and vegetable propagation in the horticulture department
• Livestock Department; management practices, record keeping, paddock management, fish management, bee keeping and gross margin analysis
• Crop pathology: crop disease and their control measures
• Soil analysis, procedure and interpretation
• Routine management in the farm
• Cultivation of Napier grass, tea and cotton

• Company Overview: Education Affect Africa is an NGO that is involved in improving the education quality in African countries
• Focus on children with disabilities
• Interview the parents
• Collecting the data needed
• Coming up with ways of assimilating the projects
• Education Affect Africa is an NGO that is involved in improving the education quality in African countries