moses mwanga

• As an Operations Assistant, my key role in supporting day-to-day logistics operations and ensuring the timely movement of parcels. My responsibilities include:
  Operational Monitoring & Reporting (using Excel):
  oFollowing up on pending COD (Cash on Delivery), missed pick-ups, pending scans, and overdue parcels for clearance.
  oGenerate and share daily and weekly reports for VIP clients and highlight performance gaps and follow up with the PICs (Persons In Charge) across different regions.
  VIP Client Delivery Coordination:
  oMonitor delivery status for VIP clients including Kilimall, AliExpress, and Oraimo, ensuring priority handling and timely deliveries.
  oFollow up with relevant teams to push for 2 PM compliance and improve delivery rates.
  Issue Resolution:
  oCollaborate with PICs to resolve operational challenges such as late truck arrival, delayed deliveries, and following up on un-updated parcels that have been in office for more than 24hours.
  oEnsure communication between franchisees and PICs to resolve issues efficiently in operations.
  Overdue Parcel Management:
  oIdentify parcels held in offices for more than 7 days and ensure proper follow-up for clearance or return, depending on client interest or rejection.
  oProvide daily feedback and escalate unresolved cases as needed.
  Process Improvement:
  oSupport continuous improvement initiatives aimed at increasing delivery efficiency, reducing delays, and improving overall client’s satisfaction.

As an Electrical Technician at Kenya Power my responsible was supporting the installation, maintenance, repair, and inspection of electrical infrastructure. This includes power lines, substations, transformers, and metering systems to ensure safe and reliable power distribution.

My Key Responsibilities were;
Assist in installation and maintenance of electrical systems (LV/HV).

Conduct routine inspections and troubleshoot faults in the power network.

Participate in meter installations, testing, and repairs.

Respond to outages and support restoration efforts.

Ensure compliance with electrical safety standards.

Prepare technical reports and maintain maintenance logs.

Support engineers in new project rollouts and grid expansions.