Moses Mumo Nzioki
IT Technician
Machakos,16
Summary
Versatile professional with a proven track record at Rev.com Inc and Verbit.ai, enhancing transcription accuracy and optimizing processes. Demonstrated excellence in problem-solving and communication, leading to significant operational efficiencies. Skilled in data entry and fostering teamwork, I've effectively increased productivity and resolved complex cases, embodying adaptability and attention to detail.
Overview
7
7
years of professional experience
Work History
Remote Transcriptionist
Rev.com Inc And Verbit.ai,
11.2018 - 01.2024
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Verified accuracy of transcribed material prior to finalization.
- Optimized transcription process by utilizing advanced software tools, resulting in increased productivity.
Polling Station Officer
IEBC, KENYA
11.2017 - 11.2017
Polling Station Officer
IEBC, KENYA
08.2017 - 08.2017
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Improved team morale and performance with consistent feedback and recognition of achievements.
IT Technician
IEBC
06.2017 - 08.2017
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Education
Diploma In Computer Studies - Information And Communication Technology
MultiMedia University of Kenya
Nairobi07.2013
High School Diploma - Secondary Education
Mumbuni Boys High School
Machakos11.2010
Skills
Problem-Solving
Affiliations
Reference
- Miroslav Pacak
+421901779499
- Geoffrey Ndonye
Senior IT Specialist, IEBC KENYA
+254 706028683
+254 736299062
Timeline
Remote Transcriptionist
Rev.com Inc And Verbit.ai,
11.2018 - 01.2024
Polling Station Officer
IEBC, KENYA
11.2017 - 11.2017
Polling Station Officer
IEBC, KENYA
08.2017 - 08.2017
IT Technician
IEBC
06.2017 - 08.2017
Diploma In Computer Studies - Information And Communication Technology
MultiMedia University of Kenya
High School Diploma - Secondary Education
Mumbuni Boys High School
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