Moses Kweyu
Medical Sales Representative
Nairobi
Summary
Medical Sales Representative with experience in product promotion, customer interaction review, performance reporting, and quality focused support activities. Strong background in coaching, compliance checks, quality auditing, and structured feedback. Worked with more than 30 healthcare facilities and supported providers through CME programs. Skilled in improving service quality, reviewing performance data, and helping teams meet measurable targets.
Overview
6
6
years of professional experience
Work History
Medical Representative
Legit Mediq 2007 Limited
05.2025 - 02.2026
- Increased product uptake across more than 20 facilities by running quality audits, reviewing prescription patterns, and checking compliance with medical detailing standards.
- Guided healthcare providers during CME sessions, which improved engagement and attendance.
- Reviewed weekly territory data and identified performance drivers that influenced product use.
- Updated provider records with quality tools and maintained clean and accurate territory data.
- Resolved customer issues faster by monitoring compliance gaps and completing targeted follow up actions.
- Delivered product education to clinicians and responded to technical questions.
Eyewear Sales Consultant & Interim Branch Manager
Optica Limited
03.2023 - 04.2025
- Improved customer satisfaction scores at a high traffic retail branch by reviewing daily interactions and giving feedback and coaching to staff.
- Reduced inventory errors by enforcing compliance with stock procedures and monitoring operational metrics.
- Oversaw daily operations for a team of 6 to 8 staff members and maintained accurate reporting.
- Delivered staff training sessions that improved task completion speed and product knowledge.
- Reduced repeat customer complaints by checking feedback trackers and addressing knowledge gaps.
- Supported branch audits and ensured adherence to company SOPs.
Artificial Intelligence Associate
Samasource Limited
06.2021 - 01.2023
- Audited and validated data entries, identifying and correcting errors, improving data accuracy by 15% and ensuring compliance with client quality standards.
- Analyzed product information and workflow patterns, identifying gaps and recommending process improvements to increase team efficiency and service delivery.
- Categorized and standardized product titles and descriptions, enhancing retrieval speed and boosting client satisfaction.
- Collaborated with colleagues to review performance metrics, provided actionable feedback, and supported coaching initiatives, improving team output consistency.
- Maintained detailed performance records and generated daily, weekly, and monthly reports to assist management in monitoring quality KPIs and operational compliance.
- Applied structured quality assurance procedures and data security protocols, reducing errors and aligning operations with company regulations and client requirements.
Researcher
Ipsos Synovate
01.2020 - 11.2022
- Improved data accuracy scores by performing quality audits on CATI surveys and enforcing compliance with research standards.
- Reviewed project data and flagged risks that could affect reporting timelines.
- Reduced rejected records by giving clear feedback to supervisors on recurring gaps in data quality.
- Participated in calibration reviews and applied QA tools throughout the research cycle.
- Prepared clean datasets and supported teams during reporting stages.
Education
Bachelor of Science - Biological And Physical Sciences
University of Nairobi
Nairobi 04.2001 -
Skills
Quality auditing and monitoring
Call and interaction evaluation
SOP compliance and analysis
Client relationship management
Customer service
Performance metrics review
Data documentation,reporting and analysis
Microsoft Office proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Referees
Available upon Request
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Medical Representative
Legit Mediq 2007 Limited
05.2025 - 02.2026
Eyewear Sales Consultant & Interim Branch Manager
Optica Limited
03.2023 - 04.2025
Artificial Intelligence Associate
Samasource Limited
06.2021 - 01.2023
Researcher
Ipsos Synovate
01.2020 - 11.2022
Bachelor of Science - Biological And Physical Sciences
University of Nairobi
04.2001 -