Moses Kihoro
ICT Cloud, Systems and Support Engineer
Nairobi
Summary
A Resourceful Cloud, Systems and Support Engineer experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems. Strong negotiator with excellent value-driven solutions. Accomplished engineer proffering extensive deployment and troubleshooting skills across multiple solutions. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
11
11
Certifications
Work History
Cloud, Systems and Support Engineer
Trans Business Machines LTD
Nairobi
09.2012 - Current
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Identified gaps in market to spot opportunities to create value propositions.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Reviewed existing systems and made recommendations for improvements.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Designed and implemented system security and data assurance.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Participated in system development life cycle from requirements analysis through system implementation.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
Education
Bachelor of Science - Information Technology
KCA Univeristy
Kenya 09.2009 - 12.2012
Skills
Scripting skills
Certification
RedHat Certified Engineer (RHCE) – Ansible Automation
Related Experiences
Cooperative bank of Kenya
Designing, implementation and Support of IBM Instana APM on Docker Engine during the Proof of Concept Period and Helped Customer reduce application Bottlenecks detection by over 80%.
Designing, implementation and support of Finacle Core Banking Middleware platform (IBM WebSphere Application Server ND, IBM HTTP Server) in High availability architecture to offer a guarantee of 99.9999% uptime.
Designing, implementation and support for Highly available Global Parallel File system used in the Middleware Platform
Designing, implementation and support of Configuration Management solution using RedHat Ansible Automation platform during the proof of concept period which helped the Bank Systems and Cloud engineers improve configuration management consistency and reduced their repetitive workload by over 60%
Designing, implementation and support of IBM PowerVC for Private cloud which reduced deployment time of AIX and linux partition to just 10 minutes.
Support of IBM E980, IBM SAN Switch, IBM Flash Storage FS9200 and spectrum protect to maintain customers Infrastructures availability and data protect assurance.
Central Bank of Kenya
Helped in designing of Redhat OpenShift Container platform for the upgrade of the current Core Banking System on IBM Power Enterprise system. This project was meant to deliver agility and scalability using cloud native mico-service implementation architecture.
Support of IBM Power E880 Systems, Spectrum Scale, Spectrum Protect suit, Spectrum Snapshot, Unix environment, Redhat Enterprise Linux on Power System, and IBM DS8889 Storage system up to date to maintain systems availability to a 99.9999%
Awash International Bank in Ethiopia
Designing, implementation and support to date of IBM Power E980 Server, IBM Flash Storage FS9100, IBM Spectrum Virtualize Control, Spectrum Protect V8.1.6 for Backup and IBM SAN switch in a High availability architecture to provide 99% guarantee uptime and provide data protection from ransomware attack using the Air gapped backup solution.
Designing, implementation and support of PowerVC to emulate private cloud adoption which improved deployment time to minutes reducing partition depolyment time by 80%.
Timeline
Cloud, Systems and Support Engineer
Trans Business Machines LTD
09.2012 - Current
Bachelor of Science - Information Technology
KCA Univeristy
09.2009 - 12.2012
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