Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Hobbies and Interests
Timeline
Generic

Moses Kiama Kagondu

Nyeri

Summary

Organized and proactive professional with a strong foundation in interpersonal communication and teamwork. Known for reliability and a willingness to embrace new responsibilities in diverse work environments. Committed to ongoing skill enhancement and opportunity development. Demonstrates a results-oriented mindset with a focus on decisive action and effective execution.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service & Sales Executive

Directline Assurance Co. Ltd
07.2014 - 04.2025
  • Assist in implementation of business development strategies assigned for the branch and achievements of sales target.
  • Maintain a high level of service to customers at all points of contact such as telephone calls, emails, letters or personal visits
  • Develop strong business ties with agents with a view of attaining profitable business and retention of both existing and acquired business.
  • Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claims.
  • Preparation of tender and pre-qualification documentation and tender quotations.
  • Leading the application and interpretation of company culture, policies and procedures within the branch.

Data Entry Officer - Claims

CIC Insurance Group Ltd
11.2011 - 02.2014
  • Ensure correct and timely reports are provided to team seniors for day to day work management.
  • Ensure accurate data capture including tagging of service providers
  • Appointing assessors, investigators and loss adjusters
  • To update system notes for claims assessed accurately and timely.

Internship

Kenya School Of Monetary Studies
11.2009 - 02.2010
  • Book-keeping and data entry capture.
  • Payment processing including VAT returns and certificates.
  • Reconciliations, Adjustments and journal entries.
  • Invoicing and sales ledgers transactions.
  • Audit schedules.
  • House-keeping and records management.
  • Debt management (collection).

Education

Diploma - Customer Service

Alison
Galway
05.2022

Bachelors Degree - Business Administration

Kenya Methodist University
07.2010

Diploma - Business Administration

Kenya Methodist University
07.2007

Kenya Certificate of Secondary Education - undefined

Utumishi Boys High School
11.2005

Kenya Certificate of Primary Education - undefined

Busara Forest View Academy
12.2001

Skills

  • Critical thinking
  • Relationship management
  • Team player
  • Willingness to learn
  • Trustworthiness
  • Persistence
  • Decisive decision-making

Certification

  • Customer First Certification for training in customer service from Customer service Consulting Company Ltd Nov 2010
  • Retail Sales Executives Training Attained a certificate from Global Capacity Development in Retail Sales. Nov 2010

Languages

Swahili
English

References

Patrick, Ndung'u Muiri, muiripatrick@gmail.com, 0724604820, Presbyterian Church of East Africa, Nairobi

Hobbies and Interests

Table tennis, Football

Timeline

Customer Service & Sales Executive

Directline Assurance Co. Ltd
07.2014 - 04.2025

Data Entry Officer - Claims

CIC Insurance Group Ltd
11.2011 - 02.2014

Internship

Kenya School Of Monetary Studies
11.2009 - 02.2010

Diploma - Customer Service

Alison

Bachelors Degree - Business Administration

Kenya Methodist University

Diploma - Business Administration

Kenya Methodist University

Kenya Certificate of Secondary Education - undefined

Utumishi Boys High School

Kenya Certificate of Primary Education - undefined

Busara Forest View Academy

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Moses Kiama Kagondu