MOSES CHEGE MUNGARATU
NAIROBI
Summary
Ambitious Entry Level Professional with strong background in machine control, quality assurance, and safety protocol compliance. Delivered improved operational efficiency through problem-solving abilities, technical knowledge, and effective communication. Committed to taking on new challenges and contributing to organizational success in a dynamic environment.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Waterpark Cruise Staff /Zip Line Operator
MSC CRUISES
02.2021 - Current
- Conducting guest embarkation and Disembarkation in ship
- Conducted safety briefings for guests before zip line activities.
- Facilitated harnessing and preparation of guests for zip line rides, enhancing safety and experience.
- Operated zip line equipment and ensured proper functionality.
- Monitored guest behavior to ensure compliance with safety protocols.
- Maintained cleanliness and organization of the zip line area.
- Managed emergency situations effectively, ensuring guest safety and operational continuity.
- Checked children’s age and height to confirm eligibility for Aqua slides.
- Verified all guests signed waivers and received bracelets for Waterpark access.
- Inspected all rides to confirm operational safety and readiness.
- Making sure all the guests follow the rules in the Water park on the rides
- Organized and secured Aqua park equipment after daily closure.
- Assisting guest with Theater reservation
- Italy, Europe, Dubai, Spain. Website: Not provided.
- Provided first aid assistance to guests experiencing minor injuries.
Sales Agent
VIVID GOLD ELECTRONICS
08.2020 - 02.2021
- Welcome guest in the store and help them to locate the product they want.
- Advised guests on electronics selection to enhance their shopping experience
- Promoted and upsold new electronics to customers in store.
- Assisted guests with setup and testing of new electronics to ensure satisfaction
- Operating the point of sales and operating the payment systems such as PDQ machines for the guest to do the payments
- Handling guest compliments and complaints and helping with change of goods if not working properly
- Resolved guest complaints and processed exchanges to maintain customer loyalty
- Arranging the shelves according to product we have and the Brands.
Waterpark Cruise Staff/Zip Line Operator
MSC CRUISES
01.2019 - 03.2020
- Facilitated guest embarkation and disembarkation to ensure smooth transitions and enhance guest satisfaction.
- Ensuring that all Guest documents and names are correct in the System.
- Assisting in Guest theater shows Reservations.
- Scanning Guest MSC Cards on the theater Entrance to ensure each guest has a reservation.
- Conducting guest drills and ensuring each Guest attends.
- Teaching and ensuring all safety guidelines are met and understood before the start of sailing.
- Updating all guest records upon embarkation and Guest Disembarkation.
- Brazil, South America. Website: Not provided.
- Operated zip lines ensuring safety and compliance with operational protocols.
- Instructed guests on proper safety gear usage and zip line performance techniques.
- Monitored weather conditions to assess operational safety and guest experience.
- Conducted routine maintenance checks on equipment to ensure functionality and safety.
- Interacted with guests to create memorable experiences and effectively resolve inquiries.
- Executed emergency response procedures to ensure guest safety.
- Assisted in setting up zip lines for special events such as corporate outings or birthday parties.
- Responded appropriately to any emergency situations that arose during operations.
Entertainment Associate/Customer Service Rep
MERASS LLC - Mattel Play Town
Dubai
12.2017 - 01.2019
- Welcoming guests and showing them all the Facility
- Amusement Excursion to newly local and international guests also corporates
- Promoted amusement packages, activities, and merchandise to enhance guest experiences
- Assisting Guests with Games and activities in each Attraction
- Explaining every Attraction what it entails during park excursions.
- Assisted guests with games and activities, fostering engagement and enjoyment in each attraction
- Inform guest of all the rules and regulations of the facility and the Attraction in benefit of the kids' safety
- Monitored safety instructions and hygiene standards across all attractions to ensure guest safety and satisfaction
- Performed character impressions and hosted shows to engage guests.
- Monitored safety instructions and hygiene in all attractions.
- Knowledge of all special promotion procedures and programs.
- Conducting School Program during School visits.
- Facilitating Winter, Spring and Summer Camp Activities.
- Attending Trainings to Complete the SOP (standard operations procedure) required yearly.
- Attended rehearsals regularly to refine performance skills and techniques.
- Maintained costumes and props, ensuring they were clean and functional.
- Organized and maintained mascot costumes and props for performances.
Event's Host/Usher
DEMAYE MEDIA
Nairobi
06.2016 - 11.2017
- Welcoming guests to the Event and offering Guidance
- Confirming Guest names and the reservations on the System
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods and tools.
- Handled guest complaints, delivering timely solutions and following up to ensure resolution.
- Keep records of Guest interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Distributed event giveaways to guests at conclusion of the event.
- Ensured guest satisfaction by acquiring feedback and addressing concerns promptly.
- Nairobi, Kenya. Website: Not provided.
Sales and Service
INTERCITY LIMITED
Nairobi
03.2015 - 06.2016
- Operating PDQ and POS machines when making sales and offering services
- Obtained guest feedback and adjusted services based on negative input to enhance guest satisfaction
- Clearing Bills on the Point of sales (POS) machines
- Taking Orders and serving Food and Beverage
- Balanced daily sales and ensured all bills cleared in the system for accurate financial reporting
- Maintained detailed knowledge of facilities and services to assist guests effectively
- Knowledge of all special promotion procedures and programs
- Roadhouse Grill, Hurlingham, Nairobi. Website: Not provided.
Education
BUSINESS MANAGEMENT - Sales & Marketing option
KENYA INSTITUTE OF MANAGEMENT
Nairobi , Kenya 05.2014 - 01.2016
KENYA CERTIFICATE OF SECONDARY EDUCATION -
BAHATI SECONDARY SCHOOL
Nakuru, Kenya 01.2010 - 01.2013
Skills
- Zip line operation
- Safety protocols
- Emergency response
- Guest engagement
- Event coordination
- Data management
- Report writing
Hobbies and Interests
- Swimming
- Listening to music
- Travelling
- Reading manuscripts
- Motivational books
References
- INTERCITY LIMITED - ROAD HOUSE GRILL, roadhouse@intercitymanagement.com, P.O BOX 48517, NAIROBI, 00100, +254705711223
- MERAAS LLC, DUBAI, MATTEL PLAY TOWN, ryan.completo@meraas.ae, tracy.mccraw@meraas.ae, rhea.llagas@meraas.ae
- MSC CRUISES, ITALY EUROPE, MSC SEAVIEW, pbose@msccs.com, spandey@mscsmcy.com, bettymakena@yahoo.com
Personal Information
- ID Number: 32971860
- Visa: Employment Visa
- Passport Number: A2492086
- Date of Birth: 12/06/94
- Nationality: Kenyan
Languages
English
First Language
Italian
Elementary
A2
Timeline
Waterpark Cruise Staff /Zip Line Operator
MSC CRUISES
02.2021 - Current
Sales Agent
VIVID GOLD ELECTRONICS
08.2020 - 02.2021
Waterpark Cruise Staff/Zip Line Operator
MSC CRUISES
01.2019 - 03.2020
Entertainment Associate/Customer Service Rep
MERASS LLC - Mattel Play Town
12.2017 - 01.2019
Event's Host/Usher
DEMAYE MEDIA
06.2016 - 11.2017
Sales and Service
INTERCITY LIMITED
03.2015 - 06.2016
BUSINESS MANAGEMENT - Sales & Marketing option
KENYA INSTITUTE OF MANAGEMENT
05.2014 - 01.2016
KENYA CERTIFICATE OF SECONDARY EDUCATION -
BAHATI SECONDARY SCHOOL
01.2010 - 01.2013