Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Moses Biko

NAIROBI

Summary

Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.

Overview

11
11
years of professional experience

Work History

Pre-Sales Engineer

Encapsulated East Africa.
NAIROBI
01.2023 - Current
  • Assist the commercial engineer in the different phases of the negotiation.
  • Participate in the preparation of Data Center Infrastructure, Wireless Networks, Security Systems, HVAC & Mission Critical Power project proposals when negotiating contracts.
  • Conduct an in-depth analysis of client needs in the Data Center Infrastructure, Wireless Networks, Security Systems, HVAC, Mission Critical Power.
  • Design Data Center, Wireless Networks, Security Systems, HVAC & Mission Critical Power technical solutions in collaboration with the service technique.
  • Organize product demonstrations and trial installations of equipment to promote products.
  • Write detailed technical documentation for company products i.e Data Center Infrastructure, Wireless Networks, Security Systems, HVAC & Mission Critical Power.
  • Deliver technical presentations matching audience level of expertise to explain products and services to customers.
  • Work with customers and engineering team to determine equipment needs and system requirements.
  • Present technical presentations to clients to explain product features and benefits.
  • Track sales data for analysis and forecasting.

Technical Sales Engineer

IntelliSec Systems.
NAIROBI
12.2016 - 12.2022
  • Analyzed customer needs.
  • Ensured competitive intelligence.
  • Created or order the product that meets the requirements of the market.
  • Defined the positioning of the product: product, price, promotion, place (4 P)
  • Ensured the definition and dissemination of the communication and promotion policy.
  • Quantitative monitoring of sales trends
  • Improved results by intervening on the 4 Ps while controlling costs
  • Occasionally supervised a team of Product Managers.
  • Developed and executed product market strategy to determine distribution, price and promotion efforts.
  • Partnered with marketing team to contribute towards marketing strategy by monitoring competitive products and industry reactions.
  • Prospected new customers to generate sales leads and increased revenue from existing clients.
  • Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
  • Promoted company products and services by attending trade shows and industry conferences.
  • Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement technical solutions.

Senior Technical Lead

Endeavour Africa
NAIROBI
05.2014 - 11.2016
  • Ensured work planning and task coordination.
  • Ensured the management of the work team.
  • Guaranteed the development and monitoring of projects
  • Maintained communication with clients and with the work team.
  • Progress reports on projects.
  • Researched and adopted new technologies to add value to existing offerings.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Assessed project milestones and team performance to keep staff on-task.
  • Organized system operating procedures to strengthen controls.
  • Drove technical initiatives for large enterprise systems to align with long-term business strategies.
  • Offered input on technical and platform-related strategic planning initiatives.
  • Developed technical solutions to diverse operational problems.

Systems Engineer

Scantronic Technical Services
NAIROBI
01.2012 - 03.2014
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Configured, installed and maintained CCTV Cameras, Access Control, Intercoms, Network, Structured Cabling & Burglar Alarms.
  • Collaborated with executive team to define business requirements and systems goals.
  • Researched hardware and systems products to determine purchase recommendations.
  • Implemented networking and server changes to meet client budgets and needs.
  • Documented system configuration, mapping and processes.
  • Tested and analyzed equipment design and performance feasibility to determine potential ROI.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Improved and deployed billing automation, accounting and real-time reporting and analytics capabilities.
  • Checked for accuracy and functionality during implementation of new systems.
  • Negotiated with vendors, outsources and contractors to secure contracts and set SLAs.
  • Performed cost-benefit and ROI analyses for proposed systems.
  • Delivered helpdesk service and support to customers.
  • Designed tailored disaster recovery solutions to maintain uptime.
  • Assisted employees with resolving network problems at remote locations.

Education

Certificate - CCNA & CCNP

CISCO Networking Academy
Nairobi, Kenya
06.2014

Bachelor of Science - Bachelor of Telecommunication Engineering

The University of Nairobi
Nairobi, Kenya
12.2013

Certificate - KCSE

♦Don Bosco High School
Nairobi, Kenya
11.2009

Skills

  • Highly motivated, customer focused professional with extensive experience in key client development
  • Skilled in creating and growing solid customer relationships, needs analysis, and account activity tracking
  • Monitored all accounting and business information of the firm to ensure that all the required standards and expectations were met
  • Supervised and guided sales managers in their position – Coached, trained and motivated them to achieve better sales results
  • Communicated with account and sales executives regularly to improve their results and enhance professional relations with clients
  • Production Cost Preparation
  • Identified and pursued new sales opportunities
  • Industry Trends
  • Technical Solutions
  • Leading Projects
  • Pre-Sales Support
  • Site Visits

Accomplishments

  • Boosted customer retention to 90% through the creation of Linkedin page for customer's training programs about Data Centre Management & Operations.
  • Consistently achieved monthly sales averages of 110% of target for Structured Cabling sales skills.
  • Collaborated with team of three in the development of Data Center Infrastructure guide.

Timeline

Pre-Sales Engineer

Encapsulated East Africa.
01.2023 - Current

Technical Sales Engineer

IntelliSec Systems.
12.2016 - 12.2022

Senior Technical Lead

Endeavour Africa
05.2014 - 11.2016

Systems Engineer

Scantronic Technical Services
01.2012 - 03.2014

Certificate - CCNA & CCNP

CISCO Networking Academy

Bachelor of Science - Bachelor of Telecommunication Engineering

The University of Nairobi

Certificate - KCSE

♦Don Bosco High School

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Moses Biko