Morris Ndungu

Strategic Product Development & System Architecture

• Developed and deployed an organizational Verification
  System, reducing youth verification time by 75% (8min to 2min) and enabling processing of 500+ participants in a day across multiple venues
• Improved org data accuracy to 95% and achieved 100% Child Safety compliance through automated validation and mandatory digital checklists
• Developed a real-time capacity management system with 85-90% venue usage without overcrowding and operating disarray

Process Automation & Efficiency

• Developed an automated a Stipend Payment System, reducing payment processing time by 90% (18-24 hours to 2 hours) and delivering 12x faster stipend payments
• Eliminated duplicate payments and manual calculation errors through automated validation measures, protecting against financial losses
• Increased youth satisfaction and program confidence by using same-day payment verification

User Experience & Stakeholder Management

• Achieved 100% CSAT scores from front-line teams through using intuitive design tools and streamlined user workflows
• Designed and developed user-centric solutions that fully eliminated operational friction and improved daily productivity for general field staff
• Collaborated with org stakeholders to ensure database architecture meets and matches our data requirements, facilitating effective systems interoperability

Digital Transformation & Technical Leadership

• Led digital transformation initiative by developing the Youth Registration web application, transitioning the frontline teams from manual paper-based processes to streamlined digital systems
• Built and scaled a WhatsApp-based registration platform that successfully processed 500K messages at scale, enabling mass youth enrollment
• Introduced a new Software Development Life Cycle (SDLC) incorporating Agile methodologies, modernizing the internal development processes and improving product efficiency
• Implemented data protection measures in line with organizational and donor policies, particularly for personally identifiable information

• Managed product backlogs and maintained product roadmaps aligned with company objectives under senior product management direction
• Created user stories and tickets, participated in grooming and sprint planning, ensuring optimal team productivity and output
• Defined product vision, strategy, and long-term roadmap while leading cross-functional planning with HR, IT, Procurement, and Legal stakeholders
• Collaborated with marketing, customer success, and operations teams to identify market opportunities and deliver solutions
• Conducted Voice of Customer (VoC) research to understand key pain points and develop differentiated value propositions
• Made data-informed product decisions using qualitative and quantitative research, focusing on outcomes and optimal time investment

• Planned and executed usability testing sessions according to project requirements
• Led, designed, and performed user interviews, surveys, and focus groups
• Developed and communicated digital product design problems, implementing solutions through user-centered design processes

• Managed customer service queries and provided regular updates to technical supervisors
• Escalated critical issues through Slack workspace to technical teams and management
• Monitored betting exposure within set limits and identified suspicious activities for risk management
• Provided training to staff on backend systems and new system implementations