MONIQUE JEPNGETICH KIMITEI
Nairobi
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Operations Executive
Monkey Adventures
06.2021 - 01.2023
- Consulted with clients to determine their travel needs and preferences
- Researched and presented travel itinerary options including transportation, accommodation, and attractions
- Booked and confirmed reservations for travel and accommodation
- Offered and sold travel insurance and other travel products
- Advised clients on necessary travel documents such as visas and passports
- Built and maintained relationships with travel suppliers and industry partners
- Maintained accurate records of client bookings and payments
- Provided information on travel advisories and safety warnings
- Handled and resolved client complaints and issues
Administrative Assistant
Bidii Credit
09.2019 - 02.2021
- Managed and coordinated schedules, appointments, and bookings
- Handled incoming and outgoing communications and correspondence with a professional demeanor
- Maintained and managed files, records, and databases to ensure they are up to date and accurate
- Assisted in organizing internal and external events, meetings, and workshops
- Performed general clerical duties including photocopying, faxing, mailing, and filing
- Coordinated and managed office supplies and inventory
- Assisted in preparing and organizing documents, reports, and presentations
- Provided general support to visitors and coordinate hospitality services as needed
- Prepared and submitted invoices
Education
Bachelor - Business Administration and Management
St. Paul's University
01.2025
Diploma - Business Administration
The Co-operative University of Kenya
12.2019
Skills
- Customer service
- Computer skills
- Bookkeeping
- File organization
- Administrative support
- Inventory systems
- Clerical support
- Confidential document control
- Documentation and recordkeeping
- Multi-line phone systems
- Recordkeeping
- Database administration
Languages
Swahili
Native language
English
Proficient
C2
Certification
Occupational First Aider - Kenya Red Cross
Computer Applications and Packages - Nehema Institute
Timeline
Sales Operations Executive
Monkey Adventures
06.2021 - 01.2023
Administrative Assistant
Bidii Credit
09.2019 - 02.2021
Diploma - Business Administration
The Co-operative University of Kenya
Bachelor - Business Administration and Management
St. Paul's University
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