Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Timeline
Generic

MONICAH WANJIKU NGUGI

Nairobi

Summary

Certified Massage and Beauty Therapist with over 10 years of experience in delivering a wide range of massage therapies and spa treatments in high-end hotels and spas. Skilled in Swedish massage, deep tissue, hot stone, aromatherapy, reflexology, and sports massage. Proven ability to create exceptional guest experiences and maintain high levels of client satisfaction. Strong communication skills and a background in customer service within hospitality settings.

Overview

8
8
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Massage and Beauty Therapist

Olesereni Hotel
05.2017 - 01.2021
  • Delivered professional massage services including Swedish, deep tissue, hot stone, and sports massage.
  • Provided beauty treatments including facials and skincare services.
  • Handled guest bookings and addressed inquiries professionally.
  • Resolved customer concerns promptly and empathetically.
  • Achieved high client satisfaction and repeat bookings.

Spa Therapist

Sarova Shaba Hotel
01.2017 - 04.2017
  • Provided massage therapies including Swedish and aromatherapy massages.
  • Promoted spa services to hotel guests.
  • Assisted with reception duties and client check-ins.

Beauty Therapist

Montonys Barbershop
04.2016 - 11.2016
  • Delivered manicures, pedicures, and facials.
  • Offered scalp and head massage services post-haircut.

Beauty & Massage Therapist

Real Bliss Spa
07.2015 - 01.2016
  • Provided full-body massages and beauty therapy treatments.
  • Ensured hygiene standards and personalized guest care.

Dance Workout Instructor

Impala Sports Club
07.2014 - 06.2015
  • Led group dance and Rhumba workouts as part of fitness and wellness programs.

Receptionist / Beauty Therapist

Ebonny Salon, Spa & Barbershop
01.2013 - 06.2014
  • Handled front desk operations and client service inquiries.
  • Supported massage and beauty services when needed.

Beauty Therapist

Karen 360 Salon, Spa & Barbershop
08.2013 - 01.2014
  • Delivered massage, facial, and hair services to clients.

Makeup Therapist

State House
01.2013 - 01.2013
  • Provided facials and professional makeup services for staff and VIPs.

Education

Diploma - Beauty Therapy

Vera Beauty College
01.2012

Diploma - Hairdressing

Ashley's Beauty College
01.2011

Kenya Certificate of Secondary Education - undefined

Olooseos Secondary School
01.2008

Kenya Certificate of Primary Education - undefined

Westlands Primary School
01.2004

Skills

Swedish Massage

Certification

Certificate in Computer Packages – Dima College

Interests

Socializing and meeting people from diverse cultures, - Photography and photoshoots, - Dance, fitness, and sports activities

Accomplishments

  • Best Recommended by Guests Award – Olesereni Hotel
  • Recognized for exceptional client care and repeat guest bookings

Timeline

Massage and Beauty Therapist

Olesereni Hotel
05.2017 - 01.2021

Spa Therapist

Sarova Shaba Hotel
01.2017 - 04.2017

Beauty Therapist

Montonys Barbershop
04.2016 - 11.2016

Beauty & Massage Therapist

Real Bliss Spa
07.2015 - 01.2016

Dance Workout Instructor

Impala Sports Club
07.2014 - 06.2015

Beauty Therapist

Karen 360 Salon, Spa & Barbershop
08.2013 - 01.2014

Receptionist / Beauty Therapist

Ebonny Salon, Spa & Barbershop
01.2013 - 06.2014

Makeup Therapist

State House
01.2013 - 01.2013

Kenya Certificate of Secondary Education - undefined

Olooseos Secondary School

Kenya Certificate of Primary Education - undefined

Westlands Primary School

Diploma - Beauty Therapy

Vera Beauty College

Diploma - Hairdressing

Ashley's Beauty College
MONICAH WANJIKU NGUGI