Socializing and meeting people from diverse cultures, - Photography and photoshoots, - Dance, fitness, and sports activities
MONICAH WANJIKU NGUGI
Nairobi
Summary
Certified Massage and Beauty Therapist with over 10 years of experience in delivering a wide range of massage therapies and spa treatments in high-end hotels and spas. Skilled in Swedish massage, deep tissue, hot stone, aromatherapy, reflexology, and sports massage. Proven ability to create exceptional guest experiences and maintain high levels of client satisfaction. Strong communication skills and a background in customer service within hospitality settings.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Massage and Beauty Therapist
Olesereni Hotel
05.2017 - 01.2021
- Delivered professional massage services including Swedish, deep tissue, hot stone, and sports massage.
- Provided beauty treatments including facials and skincare services.
- Handled guest bookings and addressed inquiries professionally.
- Resolved customer concerns promptly and empathetically.
- Achieved high client satisfaction and repeat bookings.
Spa Therapist
Sarova Shaba Hotel
01.2017 - 04.2017
- Provided massage therapies including Swedish and aromatherapy massages.
- Promoted spa services to hotel guests.
- Assisted with reception duties and client check-ins.
Beauty Therapist
Montonys Barbershop
04.2016 - 11.2016
- Delivered manicures, pedicures, and facials.
- Offered scalp and head massage services post-haircut.
Beauty & Massage Therapist
Real Bliss Spa
07.2015 - 01.2016
- Provided full-body massages and beauty therapy treatments.
- Ensured hygiene standards and personalized guest care.
Dance Workout Instructor
Impala Sports Club
07.2014 - 06.2015
- Led group dance and Rhumba workouts as part of fitness and wellness programs.
Receptionist / Beauty Therapist
Ebonny Salon, Spa & Barbershop
01.2013 - 06.2014
- Handled front desk operations and client service inquiries.
- Supported massage and beauty services when needed.
Beauty Therapist
Karen 360 Salon, Spa & Barbershop
08.2013 - 01.2014
- Delivered massage, facial, and hair services to clients.
Makeup Therapist
State House
01.2013 - 01.2013
- Provided facials and professional makeup services for staff and VIPs.
Education
Diploma - Beauty Therapy
Vera Beauty College
01.2012
Diploma - Hairdressing
Ashley's Beauty College
01.2011
Kenya Certificate of Secondary Education - undefined
Olooseos Secondary School
01.2008
Kenya Certificate of Primary Education - undefined
Westlands Primary School
01.2004
Skills
Swedish Massage
Certification
Certificate in Computer Packages – Dima College
Interests
Accomplishments
- Best Recommended by Guests Award – Olesereni Hotel
- Recognized for exceptional client care and repeat guest bookings
Timeline
Massage and Beauty Therapist
Olesereni Hotel
05.2017 - 01.2021
Spa Therapist
Sarova Shaba Hotel
01.2017 - 04.2017
Beauty Therapist
Montonys Barbershop
04.2016 - 11.2016
Beauty & Massage Therapist
Real Bliss Spa
07.2015 - 01.2016
Dance Workout Instructor
Impala Sports Club
07.2014 - 06.2015
Beauty Therapist
Karen 360 Salon, Spa & Barbershop
08.2013 - 01.2014
Receptionist / Beauty Therapist
Ebonny Salon, Spa & Barbershop
01.2013 - 06.2014
Makeup Therapist
State House
01.2013 - 01.2013
Kenya Certificate of Secondary Education - undefined
Olooseos Secondary School
Kenya Certificate of Primary Education - undefined
Westlands Primary School
Diploma - Beauty Therapy
Vera Beauty College
Diploma - Hairdressing
Ashley's Beauty College