Monicah Wangari Muthana
Housekeeper/Cleaner
Nairobi
Summary
Proven housekeeping expert with a track record of maintaining high standards of cleanliness and enhancing guest satisfaction at Danat Al Sadd Hotel N&N international hotel in qatar. Skilled in cleaning techniques and guest relations, I excel in teamwork and possess excellent communication abilities. Implemented energy-saving initiatives, leading to significant cost savings, and mentored staff, boosting performance levels.
I have experience also in maintaining cleanliness,order and comfort and ensures high upkeep of high value furniture.
Overview
8
8
years of professional experience
Work History
Housekeeper
Private Home Manager
01.2021 - 02.2024
- Cleaned Bathrooms,toilets,floors and windows.
- Bed making and cleaning with fresh sheets
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Senior Housekeeping Supervisor
Danat AI Sadd Hotel N&N -Five(5) Star Hotel
01.2018 - 12.2020
- Ordering and restocking supplies
- supervising room sanization,cleaning and safety.
- Managed scheduling for housekeeping staff to ensure adequate coverage during peak hours or special events, maintaining optimal service levels.
- Implemented energy-saving initiatives within the department such as recycling programs or use of eco-friendly cleaning products leading to cost savings without compromising quality.
- Trained and mentored junior housekeeping staff, improving their skills and performance levels.
- Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
- Contributed to the development of long-term strategies for continuous improvement within the housekeeping department by staying current on industry trends and incorporating new ideas or technologies where applicable.
Housekeeper
Sunglam Hotel-Three(3) Star.
01.2016 - 12.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- perfomed tasks such as lifting items,bending and standing and under cleaning.
- Bed making and cleaning.
- stock supervison and handling.
Education
Certificate - Caregiving
St.John Ambulance
Nairobi 04.2001 -
High School Diploma -
Laikipia High School
Nyahururu, Laikipia, Kenya 04.2001 -
Certicate - Primary School
Kahawa Primary School
04.2001 -
Skills
Attention to details
ability to maintain high standards of cleanliness
Excellent communication
Cleaning techniques
Housekeeping
Bedmaking
Guest Relations
Teamwork
Accomplishments
1.HOTEL HOUSEKEEPING: worked as a housekeeper in Danat AI Sadd hotel inunited arab emirates.
2.RESIDENTIAL CLEANING: Extensive experience in providing tailored Cleaning services for Private homes.
3.COMMERCIAL CLEANING:Provided cleaning services for offices and commercial spaces
languages
English: Oral and written
Arabic: Oral
Kiswahili:Oral and written
Timeline
Housekeeper
Private Home Manager
01.2021 - 02.2024
Senior Housekeeping Supervisor
Danat AI Sadd Hotel N&N -Five(5) Star Hotel
01.2018 - 12.2020
Housekeeper
Sunglam Hotel-Three(3) Star.
01.2016 - 12.2018
Certificate - Caregiving
St.John Ambulance
04.2001 -
High School Diploma -
Laikipia High School
04.2001 -
Certicate - Primary School
Kahawa Primary School
04.2001 -