MONICAH WANGARI KAROCHO
Village Market
Summary
Dedicated and proactive IT professional with a Bachelor’s degree in Information Technology, and hands-on experience in technical support, systems troubleshooting, and ICT service delivery. With a strong background in both the private sector and entrepreneurial settings, I bring reliable solutions, a problem-solving mindset, and excellent user support skills. Seeking to contribute meaningfully within a forward thinking organization.
Overview
15
15
years of professional experience
Work History
CO-OWNER
MOMIEMORRIE GEN MERCHANTS
06.2020 - Current
- Manage technical operations including computer hardware/software sales, setup, and maintenance
- Oversee procurement, ICT stock inventory, and customer service delivery.
- Implement digital tools for store management and support business process improvement
- Maintain secure digital records, ensure system backups and antivirus updates .
- Liaise with vendors and clients on tech-related consultations and service requests.
ICT INTERN
SLOPES MEDIA HOUSE
08.2019 - 10.2019
- Installed and configured computer hardware, software, systems, and networks.
- Monitored system performance and handled troubleshooting requests.
- Provided technical support to team members across departments.
- Set up user accounts and maintained network access controls.
- Performed repairs and recommended hardware replacements.
ICT INTERN
CARITAS NAIROBI
01.2011 - 04.2011
- Supported hardware/software installations and user training.
- Maintained computer networks, and documented technical issues.
- Assisted with account setups, password recovery, and software deployment.
- Diagnosed and resolved system faults, and implemented new software on-site.
Education
Bachelor of Science - Information Technology
MOUNT KENYA UNIVERSITY
12-2019
Diploma - Information And Communication Technology
KIAMBU NATIONAL POLYTECHNIC
12-2013
Skills
Technical skills
- Hardware and software troubleshooting
- Network maintenance and support
- ERP installation and management
- Digital and ICT equipment inventory management
- Software installation and configuration
- ICT procurement support
- User support
- Data organization, documentation, and reporting
Core competencies
- Organizational and planning skills
- Problem solving
- Communication skills
- Team collaboration
- Reliability and resilience
- Honesty and integrity
Timeline
CO-OWNER
MOMIEMORRIE GEN MERCHANTS
06.2020 - Current
ICT INTERN
SLOPES MEDIA HOUSE
08.2019 - 10.2019
ICT INTERN
CARITAS NAIROBI
01.2011 - 04.2011
Bachelor of Science - Information Technology
MOUNT KENYA UNIVERSITY
Diploma - Information And Communication Technology
KIAMBU NATIONAL POLYTECHNIC