Travelling, Reading books, Cooking
Hi, I’m
MONICAH WAKONYO MBUTHIA
Tour And Travelling Consultant
Nairobi
Summary
Am a graduate from the Catholic University of Eastern Africa with a Bachelor’s degree in Actuarial Science, achieving second class honors upper division. Demonstrates strong interpersonal and leadership skills, along with a solid foundation in analytical problem-solving and data analysis. Eager to leverage these abilities to contribute effectively to a dynamic team and drive organizational success. Committed to continuous learning and professional growth.
Overview
8
years of professional experience
Work History
Ishara Experience Limited
Reservation Executive
10.2024 - 02.2025
Job overview
- Making Reservations for both direct and agents bookings
- Transferring of all bookings in Request to Google occupancy sheet
- Running reservation reports required by management and finance team
- Running daily provisional bookings report for correct projections and chasers to clients
- Sending invoices to our clients for booking payments
- Recording payments and sending updated receipts to direct clients and agent
- Booking domestic flights for direct clients
- Provided critical reservation reports to management and finance teams, aiding in strategic decision-making and financial planning.
- Coordinated and managed domestic flight bookings for direct clients, contributing to a seamless client experience
- Proactively marketed the company to travel agents, increasing brand visibility and generating new partnership opportunities.
- Consistently delivered prompt and accurate invoices and receipts, strengthening trust with both direct clients and agents.
- Played a pivotal role in providing precise daily provisional booking reports, leading to better client engagement and improved revenue forecasts.
- Successfully enhanced reservation efficiency by ensuring accurate and timely updates to the Google occupancy sheet, improving team coordination
Christ is the Answer Ministries (CITAM)
CAMP INTERN
08.2023 - 08.2024
Job overview
- Moderation of services and other events
- Organizations and running the church events.
- Overseeing different ministries/departments.
- Give weekly reports on the department under my supervision.
- Official representation of the church in other forums.
- Help in planning of annual church events and budgeting for the same.
- Successfully organizing and running a 9-weeks teens event with great results.
- Successful moderation of services in the in-person church services and the Hope TV platforms(CBS & YT Nation).
- Been able to do weekly and monthly reports on all departments and responsibilities under my supervision.
- Offer mentorship to fellow peers and teens.
SOPA LODGES
Reservation Consultant
05.2023 - 08.2023
Job overview
- Reservations for all the 5 units under the portfolio using the resrequest.
- Revert email on the reservation, availability and internal communications.
- Receive phone calls from both agents and direct clients
- Check and ensure all the arrivals are in order in the unit of championship.
- Running weekly reservation reports to ensure all funds are collected.
- Collaborate with other departments e.g Finance to ensure all cancellations and no-shows.
- Successful reservations for all units.
- Preparations of all arrivals for the units.
- Conversion of potential business to business from agents and direct clients.
- Manage the Duty Managers phone while on duty.
Cottars Safari Services
Sales and Reservation Consultant
08.2019 - 04.2023
Job overview
- Tour planning for both local and international clients
- Booking and reservations using ResRequest.
- Report Generation and presentation using the Resrequest and Google Spreadsheet
- System Administrator (GranIT System)
- Assisting in the reservations department.
- Feeding data to the company system.
- Assisting Account departments in keeping financial documentation.Meet and greet clients upon arrival or before departures from the country.
- Worked as the front office person.
- Successful sales to both international and local clients.
- Weekly analysis of new enquiries for the company
- Involved in data input and data management of the company.
- Analyzing companies’ data on tracking carbon emissions for both domestic and international flights
- Worked hand in hand with the manager in doing research for the company and running other systems of the company.
- Worked with the marketing department on strategy on how to market for the company.
Launch Pad Limited
Co - Facilitator
11.2016 - 01.2021
Job overview
- Team building activities coordinator
- Motivation speaking to student
- Report preparation
- Training preparations and coordination
- Identifying potential market
- Ability to come up with new ideas for the benefit of the clients so as to keep the business running.
- Analyzing of the market trends on the demand for the services
- Help in budget making to minimize on the expenditure and maximizing on the profit
- Learned interpersonal skills that were able to let me relate with different categories of people.
- I was involved in planning and organizing events.
Catholic University of Eastern Africa (CUEA)
School Marketer
05.2017 - 12.2020
Job overview
- Participation in marketing of school in different exhibitions for the school
- Reaching out to potential customer
- Identifying potential customers to the institution
- Giving of reports
- I have interacted well with all kinds of people young and old.
- Gained experience on feeling details in a database as many as possible
St Bakhita Gataragwa Girls
B.O.M Teacher- mathematics, Chemistry and Biology
05.2018 - 08.2018
Job overview
- Attend all class as allocated in the timetable
- Attend to staff meetings and raise issues affecting students
- Dormitory mistress
- Career guidance to students
- Guidance and counseling
Education
Pan African Christian UniversityNairobi
Master of Arts from Theology
04.2001
Google Online Courses
Certificate from Data Analytics
01.2022
Catholic University of Eastern Africa
Bachelor of Science from Actuarial Science
01.2021
Illasit Secondary School
Kenya Certificate of Secondary Education
01.2016
Skills
Trainable, reliable and proactive
Quick learner, adaptable to changes and result-oriented
Good interpersonal and communication skills
Creative, open -minded and innovative
Sales and marketing skills
Decision making skills
Leadership skills and social skills
Time management
Computer skills
Interests
Timeline
Reservation Executive
Ishara Experience Limited
10.2024 - 02.2025
CAMP INTERN
Christ is the Answer Ministries (CITAM)
08.2023 - 08.2024
Reservation Consultant
SOPA LODGES
05.2023 - 08.2023
Sales and Reservation Consultant
Cottars Safari Services
08.2019 - 04.2023
B.O.M Teacher- mathematics, Chemistry and Biology
St Bakhita Gataragwa Girls
05.2018 - 08.2018
School Marketer
Catholic University of Eastern Africa (CUEA)
05.2017 - 12.2020
Co - Facilitator
Launch Pad Limited
11.2016 - 01.2021
Pan African Christian University
Master of Arts from Theology
04.2001
Catholic University of Eastern Africa
Bachelor of Science from Actuarial Science
Illasit Secondary School
Kenya Certificate of Secondary Education
Google Online Courses
Certificate from Data Analytics
References
- Hussein, Asmani, Senior Safari Planner, safaris@cottarssafarisevices.com, 0702 197 489, Cottars Safari Services
- Eric, Makau, Cluster Human Resource Manager, erickmakau718@gmail.com, 0713 01 09 74, Salt Lick Safari Resort
- Paul, Njoroge, Senior Pastor, pnjoroge@citam.org, 0723 95 10 96, Christ is the Answer Ministries