MONICAH MUDEMB

Residence: Nairobi, Kenya Personal Summary Analytical Reservations Manager as well as Front Office Manager with expertise in oversight of call center operations, special and last-minute requests and service recovery. Adept in creating rate plans to boost occupancy. Methodical with excellent problem-solving skills. Offering 2 years of experience in the industry. Key Competencies Fluency in English Rooms division Computer knowledge Background in sales Reservations management Outstanding communication Resort experience Skilled negotiator Administrative tasks Event planning and coordination Meetings and presentations Efficient Diligent Time management Customer satisfaction Guest accommodations Guest satisfaction specialist Conscientious Manager trained in First Aid, CPR and recreation oversight. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff. Great at planning and running entertaining programs as accomplished [Job Title]. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances and supply management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.