Monicah Mbugua

• Working well in a team setting, providing support and guidance.
• Proved successful working within tight deadlines and a fast-paced environment.
• Applying effective time management techniques to meet tight deadlines.
• Delivering services to customer locations within specific timeframes.
• Working flexible hours across night, weekend and holiday shifts.
• Demonstrating leadership skills in managing projects from concept to completion.
• Exercising leadership capabilities by successfully motivating and inspiring others.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Proven ability to develop and implement creative solutions to complex problems.
• Managing time efficiently in order to complete all tasks within deadlines.
• Acting as a team leader in group projects, delegating tasks and providing feedback.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Using strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developing strong communication and organizational skills through working on group projects.
• Shadowing the pharmacist to gain new understanding of industry best practices.
• Verifying customer information with prescription label
• Operating company POS (Pharmacore and Poses) to process payment transactions
• Coordinated pharmacist consultation for patients starting new medications.
• Assisted customers and patients by offering information on goods and services.
• Adhere to company policy regarding good faith dispensing and during prescription dispensing activities.
• Developed strong relations with pharmacy patrons to cultivate customer loyalty.
• Used electronic systems to access prescription information.
• Used electronic systems to access prescription information.
• Charged customers for paid prescriptions and over the counter medications.

• Onboarded new employees with training and new hire documentation.
• Developing and maintaining relationships with customers and suppliers through account development.
• Maintaining professional, organized, and safe environment for employees and patrons.
• Accomplishing multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Resolving staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improving marketing to attract new customers and promote business.
• Monitoring and analyzing business performance to identify areas of improvement and making necessary adjustments.
• Communicating clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Planning and budgeting accurately to provide business with resources needed to operate smoothly.
• Controlling costs to keep business operating within budget and increase profits.
• Identifying and communicating customer needs to supply chain capacity and quality teams.
• Managing senior-level personnel working in marketing and sales capacities.
• Evaluating employee performance and conveyed constructive feedback to improve skills.
• Reducing waste and pursueing revenue development strategies to keep department aligned with sales and profit targets.
• Maintaining professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managing budgets and allocating resources to maximize productivity and profitability.
• Cultivating positive rapport with fellow employees to boost company morale and promote employee retention.

• Kept pharmacy counter and related areas clean, neat and organized.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Counted and labeled prescriptions with correct item and quantity.
• Communicated instructions to patients or caregivers about proper use and storage of drugs.
• Verified order information against computer database.
• Received incoming supplies and stocked in correct locations.
• Merchandised over-the-counter goods and rotated stock.
• Assisted pharmacy staff with preparing medications and filling orders.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Completed and filed documentation for insurance, store and liability purposes.
• Prepared bills for clients and submitted required paperwork to insurance companies.
• Distributed medicine and supplements from stock containers to correct packages.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Organized client information into correct profiles while maintaining confidentiality.
• Received, processed and entered prescription orders into pharmacy databases.
• Typed and printed out prescription and medication labels.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Implemented strong filing techniques to sort and store important documents and medical forms.
• Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Answered customer phone calls to address questions and provide assistance with prescriptions.

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
• Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Educated patients and family members on best home care practices for healing and recovery.
• Prepared the operating room/theatre for procedures.
• Sterilized theatre equipment and put them on standby for use by physicians and nurses.

• Counted and labeled prescriptions with correct item and quantity.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Communicated instructions to patients or caregivers about proper use and storage of drugs.
• Kept pharmacy counter and related areas clean, neat and organized.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Upheld infection control and prevention policies across different patient-facing areas.
• Supported needs of 2 residents under long-term care.
• Transported patients between rooms and appointments or testing locations.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Delivered high-quality care to Cancer, maternity and quadriplegic patients in the hospital facility.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Facilitated personal hygiene management, feeding and ambulation.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Followed directions of licensed nurses to administer medications and treatments.

• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Counted and labeled prescriptions with correct item and quantity.
• Communicated instructions to patients or caregivers about proper use and storage of drugs.
• Kept pharmacy counter and related areas clean, neat and organized.
• Received incoming supplies and stocked in correct locations.
• Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
• Received, processed and entered prescription orders into pharmacy databases.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.

• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new technology and software applications.
• Worked effectively in fast-paced environments.
• Delivered services to customer locations within specific timeframes.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Learned to type.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed multiple tasks and met time-sensitive deadlines.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained visitor log for entering and leaving facility for security purposes.
• Routed incoming mail and messages to relevant personnel without delay.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Typed and edited
• Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
• Transcribed meeting minutes into digital format and stored in data repository.
• Created and modified corporate documents and forms.
• Designed documents, brochures and contract bids in Adobe InDesign.
• Typed official correspondence and reports from handwritten notes and other information sources.
• Organized and prioritized proofreading, spell checking, document filing and data entry.
• Completed data entry of legal documents into electronic filing systems.
• Diligently edited legal correspondence for grammar and spelling.
• Developed and maintained positive relationships with clients and colleagues.
• Created and printed legal documents for attorneys to review.
• Assisted with preparation of trial materials and documents.

SUBJECT:

• Basic Science
• Anatomy and Physiology
• Pharmaceutical Preparation 1
• Health Education
• Pharmaceutical Preparation 2
• Pharmacology 1
• First Aid
• Pharmacology 2
• Over The Counter
• Pharmaceutics
• Communication In Pharmacy
• Business Practice

• Continuing education in Pharmacy Assistant Programme as an intern.

SUBJECTS:

• Anatomy and Physiology
• Microbiology
• Psychiatry
• Pharmacology
• Basic Nursing
• Communication
• First Aid
• Cardiopulmonary Resuscitation
• Common Diseases

• Professional development completed in:

(a) Microsoft windows

(b) Microsoft Office Applications

(b) Computerised Secretary

• Completed professional development in:

(a) Computer System Administrator

(b) Applied Computer

(c) Applications Management