Socialising
Monicah Kinyanjui
Food And Beverage
Nairobi ,Nakuru
Summary
Dynamic professional with a proven track record in bakery equipment knowledge and exceptional customer satisfaction, honed through experiences at Self Employed and Karis Clothline. Excelled in adapting to new baking trends and resolving customer complaints with empathy, significantly enhancing loyalty. Skilled in using industry-specific software and maintaining high standards in food handling safety.
Overview
7
7
years of professional experience
1
1
Language
Work History
Baking
Self Employed
06.2022 - Current
- Adapted quickly to new baking trends and techniques, staying current with industry advancements resulting in an evolving menu that catered to diverse customer preferences.
- Maintained consistency in taste and appearance of pastries through strict adherence to recipe guidelines and baking procedures.
- Developed new recipes and baking techniques, contributing to an expanded product line.
- Utilized industry-specific software tools for recipe creation and modification, enhancing accuracy and efficiency in the baking process.
- Upheld consistent baking schedules to ensure fresh products were available throughout each day.
- Achieved consistent customer satisfaction by maintaining a strict adherence to recipe standards and baking procedures.
- Continuously sought opportunities for professional development within the industry by attending workshops or conferences related to baking trends.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Ensured accurate record keeping through diligent tracking of ingredient usage, oven temperatures, and baking times.
- Enhanced product quality by implementing new recipes and baking techniques.
Customer Service Presentative
Karis Clothline
07.2017 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Certificate In Food And Beverage - Food And Beverage
East African Institute of Certified Studies
Nakuru 09.2019
Kenya Certificate Of Secondary Education -
Pan African High School
Nyahururu11.2016
Kenya Certificate Of Primary Education -
Kabazi Primary
Nakuru 11.2013
Skills
Performance improvement
Bakery equipment knowledge
Point of sale operation
Sales expertise
Customer satisfaction
Food handling safety
Hospitality service expertise
Order delivery practices
Interests
Making new friends
Timeline
Baking
Self Employed
06.2022 - Current
Customer Service Presentative
Karis Clothline
07.2017 - 03.2020
Certificate In Food And Beverage - Food And Beverage
East African Institute of Certified Studies
Kenya Certificate Of Secondary Education -
Pan African High School
Kenya Certificate Of Primary Education -
Kabazi Primary