Monicah Gitau
Kajiado
Summary
Proven track record in enhancing household management and customer service at Jolt and Safaricom, respectively. Mastered crisis intervention and preventive maintenance, elevating family satisfaction and customer loyalty. Skilled in organization and first aid, consistently delivering quality service and achieving significant improvements in productivity and safety. Focused management professional experienced in maintaining safe and clean environments for owners and guests. Adept at handling private and confidential information with extreme care.
Overview
3
3
years of professional experience
Work History
House Manager
Jolt
Lebanon
03.2021 - 05.2023
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
Customer Service Representative
Safaricom
Kenya
03.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Illasit Secondary School
Kajiado11.2019
Skills
- Calendar Management
- Preventive Maintenance
- Exceptional organization
- Crisis Intervention
- Housekeeping
- Menu Planning
- First Aid Training
- Quality service
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Swiming
This is part of my hobby when I'm free
Languages
Swahili
Native language
English
Advanced
C1
Timeline
House Manager
Jolt
03.2021 - 05.2023
Customer Service Representative
Safaricom
03.2020 - 01.2021
High School Diploma -
Illasit Secondary School