Monica Waigwa

I am a participant in the Vijana na afya project which focuses on Kenyan and German multipliers who work with children and young people. Through the project I have the opportunity to gain insight into youth work in Kenya and Germany and to develop intercultural skills through meeting participants from the both countries and sitting in on youth work in Germany. In addition, the focus of the exchange is on getting to know and dealing with the 17 sustainability goals of the UN - especially goal number 3, health and well-being. In this way, the multipliers develop the ability and willingness to incorporate the topics of health and well-being as well as sustainable development into their work with children and young people in the long term. The project is carried out in cooperation with the Kenyan organization Kenyan Organization for Environmental Education (KOEE).

• I am currently stationed at Safaricom PLC and my duties include;
  Daily Tracking of technology security related costs for Rift Valley Region and ensuring all service providers are paid on time.
• Liaise with service providers and maintain effective lines of communication.
• Risk assessment and management for company's staff, assets and physical infrastructure
• Daily reports update, manage accounts and generate reports for company database.
• Incidents management and investigations on need basis.
  

Before my current role, I have previously served as Front Office Executive for Safaricom PLC

• I had the privilege to dispense the following duties;
  Giving warm customer service to over 50 guests and staff members daily.
• Managed daily phone and email correspondence while recording accurate messages for distribution to office staff and customers.
  Received inquiries from corporate customers, major vendors and delivered informed responses with minimal input from executives.
• Entered data and completed other clerical tasks.
  Implemented standard operating procedures for company's guest management processes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Provided speedy and efficient services to all visitors and ensuring their issues are attended to by relevant teams.
• Ensured guest area is clean and neat.
• Conducted research and analysis using customer tools and databases.
• Updated reports, managed accounts and generated reports for company database.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.accommodate unusual requests.

Environmental Conservation volunteer program with AIESEC in Mauritius

During the internship, my duties were;

• Exploring flora and fauna present in Mauritius.
• Educated community on project goals that is environmental issues in Mauritius and globally to help achieve success.
• Conducted environmental awareness surveys on at least 10 locals daily and coming up with recommendations on how to solve environmental issues present in Mauritius
• Weekly beach cleaning.

• Familiarized with all national parks and reserves in Kenya and the fauna species
• Familiarized with the hotels and various accommodation facilities in tourist attraction sites including their rates
• Created itineraries for different tourist circuits in Kenya.
• Handled email and telephone correspondence and took messages for various staff members.
• Researched and reviewed information in support of daily objectives.

• Department- cleaning, ironing and arranging all the hotel linen
• Rooms department-cleaning and arranging the guest rooms, turn down services
• Kitchen department- preparing main dishes, salads, meat, pastry, vegetables and setting up buffet for the day
• Restaurant& bar service: serving food and drink orders from the guests, setting up the tables, making cocktails and counting the bar stock every morning
• Store department: receiving and counting the weekly stock, controlling every item leaving the store, record keeping and making orders of items needed in the lodge
• Front office department: receiving and welcoming guests on arrival, making hotel reservations and general customer service.