Monica Kamanda
Ngong
Summary
Dedicated Professional trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resource Intern
Public Service Commission (Public Procurement Regulatory Authority)
2023.04 - 2024.04
- Duties and Responsibilities:
- Involved in providing Input to employee welfare committees, health and safety programs, HIV /AIDS Prevention, gender, disability mainstreaming, Alcohol, Drug and Substance Abuse to ensure adherence to Human Resource Policies and Procedures Manual;
- Provided input in the review and revision of Human Resource Policies, procedures and regulations to ensure human resource management practices in the Authority is aligned to the regulation
- Participated in the development of various Human resource annual work plans to ensure operationalization of the various policies
- Assisted in providing guidance to line managers in respect of handling disciplinary issues in accordance to ensure adherence to Human Resource Policies and Procedures Manual
- Maintained and updated staff attendance records to reduce absenteeism thus improving productivity and employee morale;
- Prepared the Institute's payroll administration to ensure regulatory and legislative compliance;
- Processed staff data on the HRMIS for approvals and generation of reports for informed decision making,
- Updated and maintained human resource records in an accurate and timely manner for proper planning and future referencing;
- Assisted in clearance for the exiting employees by conducting exit interviews and updating management on the exits to assess overall employee experience, identify opportunities to improve retention and engagement in the Institute;
- I maintained human resource management system both manual and computerized filling and archiving all the human resource documents to ensure high integrity of staff records
- I assisted in implementing Pay Change Advices (PCA) for various transactions such as processing of salary adjustments and changes pertaining to staff earning for information and audit purposes;
- I was involved in verification of staff academic and professional certificates for new staff as well as existing staff bringing new certificates to ensure authenticity
- Supported in the interview process to identify and select the most suitable candidate in adherence to the recruitment and selection policy; Maintains and provides performance appraisal reports to line managers for informed decision making
- Prepared quarterly and annual training reports for submission to the necessary authorities and Government ministries to inform various training decisions;
- I developed the organizations establishment as per the organizations structure enabling accurate headcount management and identification of staffing variances.
- I managed fleet and logistics involving issuance of work tickets and
Human Resource Intern
National Hospital Insurance Fund
2022.05 - 2022.08
- Duties and Responsibilities: Operated the Tera-term system whereby, I maintained employee data and kept updated accounts of all employee records
- Resolved customer complaints and gave knowledge of products and services to the client
- Ensured confidentiality of all personnel, office and employee records and also trained and onboarded new interns and conducted orientations for new interns
- Supported daily operations of the busy human resource department
- Other Roles; Claims Department Captured hospital claims and identified batch and document numbers
- Checked claims by verifying the contributor, the patient’s number of days admitted and claimed amount
- Accounts Section Captured and authorized hospital claims and also checked claims by verifying the claimed amount
- Registration and Customer Care Section Registered new members to the scheme, carried out photo scanning Filed the registration documents, handled biometric registration and also performed customer support.
Attaché
Kenya Power and Lighting Company
2019.09 - 2019.11
- Duties and Responsibilities: Operated the SAP system whereby, I maintained employee data, entered new hires, processed employee changes and updates, and allocated leave days to the employees
- Assisted with benefits administration, leave administration, reporting and worker's compensation
- Participated in a few talent acquisition processes where I got to write minutes
- Updated company databases by inputting new employee contact information and employment details
- Screened potential employees' resumes and application forms to identify suitable candidates to fill company job vacancies
- Organized interviews with shortlisted candidates and also posted job advertisements to job boards and social media platforms
- Responded to staff inquiries regarding HR policies, employee benefits, and other HR-related matters
Education
Certified Human Resource Professional
College of Human Resource Management
Nairobi,Kenya06.2025
Bachelor of Commerce (HR) -
Jomo Kenyatta University of Agriculture and Technology
01.2022
Diploma in Business Administration -
Jomo Kenyatta University of Agriculture and Technology
01.2019
Kenya Certificate of Secondary Education -
Karima Girls High School
01.2017
Skills
- Human Resource: Proficient with experience and skills in filing and updating records, processing documentation and preparing reports relating to personnel activities.
- Recruitment and Selection: Acquired expertise in recruitment, short-listing suitable candidates, interviewing and drafting job descriptions.
- Administration Skills: Experienced in managing administrative functions for example ensuring the proper filing of office documents, handling emails and telephone calls, ensuring the smooth running of office operations and ensuring that office equipment is well maintained or handled.
- Conflict management and problem-solving: Capacity to solve cropping problems and grievances affecting employees to foster a positive working environment.
- Customer service cultivation: Competent in providing an experience to clientele by ensuring the delivery of service is satisfactory and follow-up is made to ensure client loyalty.
- Communication skills: Excellent communication skills with the ability to relate with all the staff working in the department and taking time to listen to staff inquiries and complaints, identifying their needs and working through any issues that might be concerning them.
- ICT Competencies; Good command of navigating Microsoft Excel, Publisher, Microsoft Word and PowerPoint.
- HRIS knowledge
Career Profile Summary
As a skilled and purpose-driven professional keen on offering my expertise in an established organization, I am passionate about handling human resource operations in a bid to improve workforce performance. I always ensure excellence in all roles assigned to me. Some of my career highlights include; responsible for assisting in all stages of the recruitment cycle, responding to inquiries, arranging interviews, completing job offer paperwork and supporting successful staff induction, performing document filing, data presentation, customer care services, leaves approval and transfers and also maintaining employee files and the HR filing system. Aside from this, my expertise has seen me blend into diverse environments affecting growth in the employees and motivating them to ensure productivity in the workforce. I am looking to secure a position where my experience in Human Resources will be utilized in improving employee and client engagement.
Trainings Undertaken
- Risk Management
- Record keeping
- Productivity Mainstreaming
- Public Service Commission – National Values
- Procurement of Insurance Services
Other Engagements
- Presiding Officer; Kajiado North Constituency; 9th August 2022.
- Volunteer; Kenya Society for Protection and Care of Animals
- The Jofreshia Family and Community Services.
References
- Mwangi gitonga Kahora, Ag. Deputy Director Human Resource and Administration, Public Procurement Regulatory Authority, +254 722422724, gmwangi@ppra.go.ke
- Alex Kakungi, Lecturer, Jomo Kenyatta University of Agriculture and Technology, +254 721 264 560, a.kakungi@jkuat.ac.ke
- Betty Kioko, Senior Benefits Officer, National Hospital Insurance Fund, +254 725 474 410, Bkioko85@gmail.com
Certification
- [Certified Human Resource Professional] Training - [On-going]
- [Procurement of Insurance Services]Training -[6th December 2023 to 8th December 2023]
Languages
English
Proficient
C2
Swahili
Proficient
C2
Timeline
Human Resource Intern
Public Service Commission (Public Procurement Regulatory Authority)
2023.04 - 2024.04
Human Resource Intern
National Hospital Insurance Fund
2022.05 - 2022.08
Attaché
Kenya Power and Lighting Company
2019.09 - 2019.11
Certified Human Resource Professional
College of Human Resource Management
Bachelor of Commerce (HR) -
Jomo Kenyatta University of Agriculture and Technology
Diploma in Business Administration -
Jomo Kenyatta University of Agriculture and Technology
Kenya Certificate of Secondary Education -
Karima Girls High School
- [Certified Human Resource Professional] Training - [On-going]
- [Procurement of Insurance Services]Training -[6th December 2023 to 8th December 2023]
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