Summary
Work History
Education
Skills
Languages
Timeline
Generic
Monica Githinji

Monica Githinji

Rift Valley

Summary

Motivated professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Work History

Waitress

Greybells Restaurant, Greenspan Mall
03.2019 - 06.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Diploma in Business Management

Thika Institute of Business Studies
2023

High School Diploma -

Sister Irene Girls Gikondi
Nyeri, Kenya
11.2016

Skills

  • Performance Improvement
  • Seating Assignment Preparation
  • Process Monitoring
  • Banquet Coordination
  • Guest Satisfaction
  • Upselling
  • Team Collaboration
  • Waiting Tables
  • Menu Memorization
  • Daily Specials Memorization
  • Plates Presentation
  • Hospitality and Accommodation

Languages

Swahili
Native language
English
Advanced
C1
Kikuyu
Proficient
C2

Timeline

Waitress

Greybells Restaurant, Greenspan Mall
03.2019 - 06.2019

Diploma in Business Management

Thika Institute of Business Studies

High School Diploma -

Sister Irene Girls Gikondi
Monica Githinji