Monchari Ayuma
CUSTOMER SERVICE REPRESENTATIVE/ VIRTUAL ASSISTANT
Nairobi,047
Summary
Results-oriented customer service professional with over 5 years of expertise in managing customer interactions across phone, email, and chat channels. Proficient in tools like Zendesk, Hub staff, and Shopify, with strong skills in conflict resolution, upselling, and customer relationship management. Recognized for active listening, problem-solving, and delivering personalized solutions to enhance customer satisfaction. Adept at multitasking, analyzing feedback, and implementing improvements in fast-paced environments.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Representative
MAJOREL KENYA
Nairobi, Nairobi Kenya
10.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
DLIGHT SOLAR KENYA
11.2021 - 09.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Telesales Executive
JIJI KENYA
03.2020 - 08.2021
- Increased average call duration by refining scripts for better engagement with potential customers.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
Education
Diploma - Human Resources Management
Kenya Institute of Professional Studies
Nairobi, Nairobi Province, Kenya 04.2001 -
AD WORD CERTIFICATE -
GOOGLE
Nairobi, Nairobi Province, Kenya 04.2001 -
MICROSOFT OFFICE SUITE CERTIFICATION -
Cambridge College
Nairobi, Nairobi Province, Kenya 04.2001 -
High School Diploma -
ST' ANNES MUSOLI GIRLS
WESTERN KENYA 04.2001 -
Skills
Complaint handling
undefinedTimeline
Customer Service Representative
MAJOREL KENYA
10.2022 - Current
Customer Service Representative
DLIGHT SOLAR KENYA
11.2021 - 09.2022
Telesales Executive
JIJI KENYA
03.2020 - 08.2021
Diploma - Human Resources Management
Kenya Institute of Professional Studies
04.2001 -
AD WORD CERTIFICATE -
GOOGLE
04.2001 -
MICROSOFT OFFICE SUITE CERTIFICATION -
Cambridge College
04.2001 -
High School Diploma -
ST' ANNES MUSOLI GIRLS
04.2001 -
Similar Profiles
Salome NyabaroSalome Nyabaro
Customer Care Executive at Majorel KenyaCustomer Care Executive at Majorel Kenya
Faith Eileen Meta WanyangaFaith Eileen Meta Wanyanga
Customer Service Expert at Majorel KenyaCustomer Service Expert at Majorel Kenya
CHRISTOPHER ONYANGO OCHIENGCHRISTOPHER ONYANGO OCHIENG
Customer Service Representative at Majorel KenyaCustomer Service Representative at Majorel Kenya