Mohammed Ali
Microsoft/driving
Nairobi, Nairobi Province,30
Summary
Dynamic and results-driven professional with extensive experience at KFC Restaurant and SG Restaurant. Expert in order taking and food safety, I excel in problem-solving and upselling techniques. Recognized for cultivating customer loyalty and enhancing service quality, I consistently resolve issues to maintain a positive dining atmosphere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
KFC Restaurant
01.2018 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.g
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Head Waiter
SG Restauraunt
03.2015 - 01.2018
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Education
Diploma in Hospitality
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Nairobi, Nairobi Province, Kenya01-2026
Skills
- Order taking
- Food safety awareness
- Cleanliness
- Table setting
- Service quality
- Memory retention
- Cash handling
- Food presentation
- Problem-solving
- Upselling techniques
Affiliations
- Albert Andenda, Human Resource Managed,+2547801230
Certification
Certificate in STCW
Best Employer of the Month
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Restaurant Waiter
KFC Restaurant
01.2018 - Current
Head Waiter
SG Restauraunt
03.2015 - 01.2018
Diploma in Hospitality
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