Assisting the less fortunate member of the society
Mohamed Hares Ali
Virtual Assistant And Customer Care Representative
Nairobi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Well-rounded Dispatcher offering 2 years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
4
4
Languages
Work History
Manger
Amal café and Diamond restaurant
2021.01 - Current
- Oversaw daily operation of the restaurant, including staff management, scheduling and inventory management
- Maintained accurate financial records and managed budgeting and financial reporting
- Ensured compliance with local health and safety regulations and food safety guidelines
- Ensured high levels of customer satisfaction through effective staff training and performance management
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Truck Dispatcher
OJ chitown Express LLC
Minneapolis
2022.04 - Current
- Coordinated and scheduled delivery routes for a fleet of trucks
- Communicated with drivers to ensure timely and efficient delivery of goods
- Trucked and monitored deliveries using GPS trucking software and updated customers on delivery status
- Troubleshot and resolve deliveries issues, such us traffic delays and breakdowns
- Maintained accurate records of deliveries and driver’s logs
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated dispatching of 3 drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Data entry Clerk
Windle Trust Kenya
2022.01 - 2022.03
- Assisted data team with inputting and verifying data in to database
- Developed proficiency in using data entry software and equipment
- Improved typing speed and accuracy through regular practice
- Collaborated with team members to ensure timely accurate completion of task.
- Sorted documents and maintained organized filing process.
- Sorted documents and maintained organized filing process.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Content supervisor
Garissa
2019.07 - 2019.08
- Trained enumerators for data collection and transmission
- Collaborated with ICT supervisor to ensure seamless production and dissemination of statistical contents
- Review and edit content for accuracy, clarity and consistency.
- Utilized analytics and site metrics to determine areas of improvement.
- Interceded between employees during arguments and diffused tense situations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major ICT supervisor.
Computerized secretarial teacher
Norwegian Refugee Council NRC
2017.04 - 2018.02
- Under youth education program YEP, ]
- Designed and implemented curriculum for computerized secretarial course
- Delivered engaging and interactive lesson that helped students develop necessary skills
- Provided individualized instruction and support to students as needed
- Developed and administered an assessment to evaluate students’ progress and provide feed back
- Maintain accurate records of attendance, grades and progress
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Participated in parent teacher conference to discuss developments of students and increase support.
Data collector
International Rescue Committee IRC
2017.01 - 2017.03
- Collected and recorded data according project guideline and requirements
- Conducted quality control check to ensure accuracy and completeness of Data
- Communicated with project team members to resolve any issue or discrepancy
- Worked collaboratively with team members to meet project goals and timelines.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
Education
Certificate - Information Communication Technolgy
ICS Collage
Nairobi, Kenya 2018.05 - 2020.05
K.C.S.E - Secondary Education
Hagadera High School
2013.01 - 2016.05
K.C.P.E Certificate - Primary Education
Borehole 5 Primary School
Garissa,Kenya 2005.01 - 2012.05
Skills
Excellent communication and interpersonal skillsundefined
Accomplishments
- Guided Kenya national examination council computer candidates in our school with predefined computer study projects (Document & Design) that showed them what is required for their main database project.
- Become certified computer laboratory captain in the year 2016 at Hagadera High School
- Contested for Member of county assembly in Garissa County, Kenya during general election held in 2022 under Amani National Congress party affiliated current ruling party.
- Produced several Truck Dispatcher that currently work remotely by teaching them through online
- Used Microsoft access to develop Registration system
Interests
Community development Projects
Creating awareness for violence against humanity
Creating community-based poems against female genital Mutilation (FGM) and early marriage
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reading Holy Quran and professional Novels
Reading the Holy Quran brings me immense spiritual fulfillment and serves as a source of guidance and solace in my life. It provides me with profound teachings and wisdom that resonate deeply within me.
When it comes to professional novels, I find great joy in immersing myself in their pages. They offer unique perspectives, expand my knowledge, and fuel my curiosity. These novels enhance my understanding of specific subjects and contribute to my personal and intellectual growth.
Both reading the Holy Quran and professional novels have a profound impact on me, nurturing my love for learning and broadening my horizons. They are invaluable sources of inspiration and enlightenment in my journey.
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Truck Dispatcher
OJ chitown Express LLC
2022.04 - Current
Data entry Clerk
Windle Trust Kenya
2022.01 - 2022.03
Manger
Amal café and Diamond restaurant
2021.01 - Current
Content supervisor
Garissa
2019.07 - 2019.08
Certificate - Information Communication Technolgy
ICS Collage
2018.05 - 2020.05
Computerized secretarial teacher
Norwegian Refugee Council NRC
2017.04 - 2018.02
Data collector
International Rescue Committee IRC
2017.01 - 2017.03
K.C.S.E - Secondary Education
Hagadera High School
2013.01 - 2016.05
K.C.P.E Certificate - Primary Education
Borehole 5 Primary School
2005.01 - 2012.05
Reading Holy Quran and professional Novels
Reading the Holy Quran brings me immense spiritual fulfillment and serves as a source of guidance and solace in my life. It provides me with profound teachings and wisdom that resonate deeply within me.
When it comes to professional novels, I find great joy in immersing myself in their pages. They offer unique perspectives, expand my knowledge, and fuel my curiosity. These novels enhance my understanding of specific subjects and contribute to my personal and intellectual growth.
Both reading the Holy Quran and professional novels have a profound impact on me, nurturing my love for learning and broadening my horizons. They are invaluable sources of inspiration and enlightenment in my journey.
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